Job Overview
Employment Type
Temporary
Full-time
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Travel opportunities
Professional Development
hybrid work environment
Job Description
On Location is a premier global leader in experiential hospitality, specializing in ticketing, curated guest experiences, live event production, and travel management across a wide range of industries including sports, entertainment, fashion, and culture. The company is renowned for offering unparalleled access to corporate clients and fans seeking official and immersive experiences at some of the world's most prestigious events. These marquee events include the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, among others. As an official partner and service provider to over 150 iconic rights holders such as the International Olympic Committee (IOC),... Show More
Job Requirements
- Minimum 7 years of experience in VIP hospitality across major sporting events
- Proven project management skills
- Experience working in the cross functional environment
- Experience working in multi-venue or international events
- Strong collaboration and communication abilities
- Fluent in English
- Willingness to travel frequently across the USA, Mexico, and Canada
- Willingness to work non regular hours and weekends
- Ability to work under a hybrid system
Job Qualifications
- Minimum 7 years of experience in VIP hospitality across major sporting events
- Proven project management skills
- Proven ability to conceptualize and deliver large scale projects with multiple workstreams
- Experience working in the cross functional environment
- Experience working in multi-venue or international events
- Strong collaboration and communication abilities
- Fluent in English
- Spanish and/or French are a strong asset
- Willingness to travel frequently across the USA, Mexico, and Canada
- Experience with major sporting or international cultural events is a plus
- Background in VIP hospitality, production, or brand activations is an advantage
Job Duties
- Support VP Guest Experience with delivery of the overall hospitality program across all 16 venues
- Manage selected guest experience staff vendors
- Align guest experience and guest journey with FIFA brand standards and On Location's hospitality tiers across global and local audiences
- Translate the plan into actionable timelines, KPIs, and an operational model within budget parameters
- Oversee the execution of hospitality services across stadiums, lounges, and fan zones in all host cities
- Deliver access control system across all 16 venues
- Develop a zoning model to assign staff effectively to serve each guest category
- Work together with marketing and communications teams to synchronize messaging strategy across all channels: email, app, SMS, social media, print, and on-site communications
- Work together with marketing and communications teams to ensure consistent messaging across city experiences, stadium operations, and digital touchpoints
- Establish a clear, cross-functional model and assign ownership across all phases of the guest journey
- Ensure all functions are synchronized around key journey milestones and guest experience standards
- Support with development and delivery of the gifting program
- Support with development and delivery of the staff uniforms program
- Develop post-match communication plans, feedback collection, and tactics to convert guests into repeat customers
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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