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Director, Global Medical Response (GMR) Program
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Dental Insurance
Employee assistance program
Employee stock ownership plan
Vision Insurance
Parental leave
Paid holidays
Health Insurance
Paid parental leave
Paid Time Off
Retirement Plan
Profit sharing
Job Description
Airbus Helicopters, Inc. is a leading global aerospace company renowned for designing, manufacturing, and supporting innovative helicopters tailored to meet diverse operational needs across civil and military aviation sectors. Based in a vibrant suburb just outside the Dallas-Fort Worth metropolitan area, the U.S. regional headquarters of Airbus Helicopters serves as a pivotal hub with over 1,000 dedicated employees driving excellence in rotary-wing aircraft technology and customer service. The company maintains a strong presence in the North American helicopter market and embodies a culture that values inclusion, diversity, innovation, and continuous growth. Airbus Helicopters offers a forward-thinking work environment that combines... Show More
Job Requirements
- Bachelor’s degree or equivalent combined education and experience
- At least twelve years of aviation industry experience
- Minimum five years working specifically in helicopter industry roles
- Minimum five years in customer service, sales, or program management positions
- In-depth knowledge of North American helicopter market dynamics
- Proven executive-level communication and influence skills
- Proficiency in Google Workspace or MS Office
- Experience with CRM software
- Familiarity with SAP or equivalent ERP system
- Authorized to work in the US
- Ability to travel up to 60 percent domestically and internationally
- Able to work on-site 40 percent of the time
- Physical ability to perform job-related duties including carrying up to 30 pounds, standing, walking, sitting, and use of office equipment
Job Qualifications
- Bachelor’s degree preferably in business or engineering or equivalent combined education and experience
- Minimum twelve years of aviation experience in repairs management, programs execution, logistics, or customer service
- Minimum five years of experience in the helicopter industry
- Minimum five years of experience in customer service, sales, or program management
- Comprehensive understanding of the North American helicopter market
- Experience communicating and influencing decision making at the executive boardroom level
- Proficiency with Google Workspace or MS Office applications
- Experience with customer relationship management systems
- Familiarity with SAP or similar ERP systems
Job Duties
- Direct and supervise all key account sales and business development efforts
- Support market development and growth opportunities and increase market share
- Manage all key account sales, market analysis, and business development initiatives
- Direct and supervise all key account customer support responsibilities, including contract execution and profit and loss management
- Manage materials support and logistics, including forecasting and on-time delivery
- Provide guidance for customer support center teams to achieve operational metrics
- Develop, plan, and deploy support strategies to improve key account fleet activity
- Track and report data on maintenance costs and fleet availability
- Lead efforts to manage consignment inventory and spares forecasting
- Manage and develop the GMR program team to meet or exceed customer satisfaction
- Coordinate recruitment, training, and professional development of team members
- Foster cooperation across departments to enhance customer satisfaction
- Ensure all direct reports are trained and continuously develop competencies
- Maintain operating budgets and meet key performance indicators
- Attend local and national trade shows to develop new business and public relations
- Communicate and influence executive-level decision-makers
- Collaborate with technical support for improved helicopter operations
- Control operating expenses within company guidelines
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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