Director, Global Medical Response (GMR) Program
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive base salary
incentive compensation
Profit sharing
retirement savings plan
Employee stock ownership plan
Paid Time Off
Personal time
Holidays
Paid parental leave
comprehensive insurance coverage
Medical insurance
Prescription coverage
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
employee assistance plan
Upskilling and development opportunities
Access to e-learning courses
career progression programs
Job Description
Airbus Helicopters, Inc. is a global leader in the aerospace industry specializing in the design, manufacturing, and support of civil and military helicopters. The company is a part of Airbus Group and operates a regional headquarters just outside the Dallas-Fort Worth metropolitan area, employing more than 1,000 people in the U.S. The facility is strategically located in a vibrant business hub that is also home to seven professional sports teams, including the Dallas Cowboys, who have a special custom Airbus helicopter showcased during their home games. Airbus Helicopters is dedicated to innovation, quality, and customer satisfaction, aiming to provide world-class... Show More
Job Requirements
- Bachelor’s degree preferably in Business or Engineering or equivalent combined education and experience
- Minimum twelve years of aviation experience in repairs management, programs execution, logistics, or customer service
- Minimum five years of experience in the helicopter industry
- Minimum five years of experience in customer service, sales, or program management
- Comprehensive understanding of the North American helicopter market
- Experience communicating and influencing decision making at the executive boardroom level
- Proficiency with Google Workspace or MS Office applications
- Experience with customer relationship management systems
- Familiarity with SAP or similar ERP system
- Authorized to work in the US
- Ability to travel up to 60 percent domestically and internationally
- Ability to perform physical requirements including sitting, standing, lifting up to 30lbs, and operating office equipment
- Commitment to compliance, integrity, and sustainable growth
- Onsite presence approximately 40 percent of the time
Job Qualifications
- Bachelor’s degree preferably in Business or Engineering or equivalent combined education and experience
- Minimum twelve years of aviation experience in repairs management, programs execution, logistics, or customer service
- Minimum five years of experience in the helicopter industry
- Minimum five years of experience in customer service, sales, or program management
- Comprehensive understanding of the North American helicopter market
- Experience communicating and influencing decision-making at the executive boardroom level
- Proficiency with Google Workspace or MS Office applications
- Experience with customer relationship management systems
- Familiarity with SAP or similar ERP systems
Job Duties
- Direct and supervise all key account sales and business development efforts
- Support market development and growth opportunities
- Manage all key account sales, market analysis, and business development initiatives
- Direct and supervise all key account customer support responsibilities
- Manage profit and loss for support contract execution and sales programs
- Provide guidance for logistics management and customer support teams
- Develop and lead key account support strategies focused on fleet activity improvement
- Track and analyze fleet activity metrics and maintenance costs
- Direct and supervise the improvement of key account fleet activity for all aircraft
- Manage cross-functional GMR program teams to meet customer expectations
- Oversee recruitment, training, and professional development of program staff
- Ensure compliance with company policies and customer satisfaction
- Control operating expenses within company guidelines
- Attend trade shows and represent Airbus Helicopters in public relations activities
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
OysterLink connects hospitality employers and applicants.
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