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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $90,000.00
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Daily Pay
Medical
Dental
Vision
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k
Job Description
Kissel Uptown Oakland is a distinguished luxury hotel located in the vibrant heart of Uptown Oakland, a district known for its eclectic arts and entertainment scene. The hotel prides itself on timeless luxury, blending grand Beaux-Arts architecture, bold décor, and locally commissioned artworks to create an inspiring atmosphere rich with natural light and historic charm. Guests at Kissel Uptown Oakland enjoy proximity to iconic landmarks such as the Fox Theater, diverse dining options, and a lively cultural scene, making it the ideal destination for innovators, artists, and adventurers alike. As part of the Evolution Hospitality portfolio, a lifestyle vertical under... Show More
Job Requirements
- At least 6 years progressive experience in front desk leadership
- or a 4-year college degree and at least 4 to 5 years related experience
- or a 2-year college degree and at least 5 to 6 years related experience
- specific brand experience/OnQ certification
- 500+ room experience and/or previous director level experience preferred
- excellent communication skills
- strong problem solving and multitasking abilities
- ability to meet deadlines and manage complex issues
- proficiency with Windows operating systems
- capability of analyzing and using financial and data information
Job Qualifications
- At least 6 years progressive experience in front desk leadership
- a 4-year college degree with 4 to 5 years related experience, or a 2-year college degree with 5 to 6 years related experience
- specific brand experience and/or OnQ property management certification preferred
- experience managing 500+ room hotels or previous director level experience preferred
- excellent communication, problem-solving, and multitasking skills
- proficient with Windows operating systems
- strong ability to analyze and use financial and data information
Job Duties
- Directs all things Front Office, from guest check-in/check-out management to room inventory control, upholding brand standards, and ensuring profitability through budgeting and policy enforcement
- Coaches, motivates, and develops the Front Office team through supervision, counseling, evaluations, and recognition, as well as recruiting, interviewing, and training new staff
- Monitors guest service trends, addresses and resolves guest concerns promptly, and strives to maintain exceptional guest satisfaction
- Implements and oversees creative marketing and upselling strategies to maximize room occupancy and revenue, while keeping the team informed about all hotel promotions and events
- Maintains emergency readiness with relevant certifications, leads daily reporting and operational decision-making, participates in Manager on Duty shifts, and manages special projects and challenges as needed
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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