Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
The Brandywine Radnor is a Tribute Portfolio Hotel located in Radnor, Pennsylvania, operated by Aimbridge Hospitality, a prominent independent hospitality management company. While the hotel operates under the Marriott International family of brands, it is owned and managed by Aimbridge Hospitality, which independently oversees all employment policies, staffing, benefits, and operational decisions. This dynamic hotel offers guests a unique and upscale lodging experience, combining modern amenities with personalized service to meet the needs of business travelers and vacationers alike. Its prime location near major commercial and recreational areas in Radnor enhances its appeal as a destination for both social and... Show More
Job Requirements
- Bachelor’s degree in business or hospitality management preferred
- Associate’s degree with applicable experience required
- Minimum 3 years front office management experience
- Experience managing large hotels with 500+ rooms preferred
- Proficiency with OnQ property management system preferred
- Ability to work full time on-site
- Ability to manage and develop front office staff
- Strong leadership and decision-making skills
- Availability for property manager on duty program
- Certification in emergency response as defined by property
- Strong communication and interpersonal skills
Job Qualifications
- Bachelor’s degree in business or hospitality management preferred
- Associate’s degree with relevant management experience required
- At least 5 years progressive front office management experience in a 500+ room hotel preferred
- 3 years front office management experience required
- Specific brand experience and OnQ property management system knowledge preferred
- Director level experience preferred
- Certification as defined by property preferred
Job Duties
- Direct and administer all guest services operations including guest service and registration, room inventory, guest service standards, cost controls, profitability, brand marketing initiatives, systems management, budgeting and forecasting, departmental management, policy implementation, and meeting facilitation
- Monitor and develop associate performance through supervision, professional development, scheduling, counseling, evaluations, and recognition
- Monitor and assess service and satisfaction trends, evaluate issues, and implement improvements
- Initiate and implement marketing and up-selling techniques to maximize room occupancy and revenue
- Implement and monitor all corporate marketing programs
- Ensure associates have current knowledge of hotel products, services, facilities, events, pricing, policies, and local area information
- Run and complete daily reports, analyze data, and make decisions based on data
- Resolve guest issues and concerns to guest satisfaction
- Recruit, interview, and train associates
- Participate in the Property Manager on Duty program
- Certified to respond to emergencies including operating the Fire Panel and communication with emergency personnel
- Complete tasks or projects as assigned or required
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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