Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Daily Pay
Job Description
Element San Jose Airport is the newest hotel located near San Jose Airport, providing guests with a unique balance of comfort, wellbeing, and eco-conscious lodging. Part of the Evolution Hospitality collection, a lifestyle vertical within Aimbridge, the hotel delivers a lifestyle-driven hospitality experience through its allergy-free rooms and suites, plush Heavenly bedding, and eco-friendly amenities. Guests enjoy full kitchens and in-room entertainment, complemented by nourishing breakfasts and evening receptions featuring food and beverages several nights a week. The hotel also offers a 24-hour fitness center, an outdoor pool, and event venues in close proximity to cultural, dining, and entertainment attractions... Show More
Job Requirements
- Bachelor's degree in business or hospitality management or applicable associate's degree
- At least 3 years of front office management experience for associate degree holders and 5 years progressive management experience preferred
- Experience in hotels with 500+ rooms preferred
- OnQ PMS certification preferred
- Ability to direct the work of at least 3 full-time associates
- Strong administrative and executive skills
- Availability to work as much as necessary to complete responsibilities
- Certified in emergency response procedures
- Excellent communication and customer service skills
Job Qualifications
- Bachelor's degree in business or hospitality management with progressive front office management experience in a 500+ room hotel with meeting space preferred
- Applicable associate's degree with front office management experience required
- Specific brand experience and OnQ PMS certification preferred
- Previous director level experience preferred
- Knowledge of systems use and management, budgeting and forecasting
- Exceptional leadership, communication and problem-solving skills
- Ability to work independently with discretion and judgment
Job Duties
- Directs and administers all guest services operations including guest service and registration check-in/check-out, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitors and develops associate performance, including supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Monitors and assesses service and satisfaction trends, evaluates and addresses issues and makes improvements accordingly
- Initiates and implements marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Implements and monitors all corporate marketing programs
- Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Runs and completes daily reports, analyzes data and makes decisions based on data
- Resolves guest issues and concerns to guest satisfaction
- Recruits, interviews and trains associates
- Participates in the Property Manager on Duty program
- Certified to respond to emergencies including operation of the Fire Panel and communication with emergency personnel
- Completes tasks or projects as assigned or required
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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