Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $190,000.00 - $210,000.00
Work Schedule
Standard Hours
Benefits
Annual free hotel stays
Well-being initiatives
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Job Description
Hyatt is a leading global hospitality company renowned for its commitment to delivering exceptional guest experiences and fostering a culture of care and belonging. With a robust portfolio of hotels, resorts, and luxury brands across the world, Hyatt emphasizes diversity, equity, and inclusion while nurturing curiosity, building connections, and innovating within the hospitality industry. Having earned a prestigious place on Fortune's 100 Best Companies to Work For list for ten consecutive years, Hyatt's dedication to its employees and guests alike sets it apart as an employer of choice and a premier hospitality brand. Hyatt's values focus on empathy, respect, integrity,... Show More
Job Requirements
- Bachelor's degree in hospitality, business administration, marketing or related field
- Minimum of 5 years experience in hospitality operations with significant leadership roles
- Proven track record in food & beverage operations management within lifestyle or luxury hospitality settings
- Strong marketing expertise, including campaign development and brand strategy
- Excellent communication and interpersonal skills for stakeholder engagement
- Ability to analyze complex data and apply performance analytics to drive business decisions
- Willingness to travel frequently across franchise locations
- Ability to work collaboratively in a fast-paced, dynamic environment
- Commitment to Hyatt's core values and culture of care
Job Qualifications
- Strong background in food & beverage operations, ideally with lifestyle or luxury hospitality brands
- 5+ years of experience in hospitality with a strong multi-disciplinary background
- Demonstrated experience in marketing strategy, brand positioning, and guest engagement initiatives
- Proven success in franchise, multi-property, or regional operations
- Exceptional relationship management and communication skills with the ability to influence diverse stakeholders
- Analytical mindset with the ability to interpret data and translate insights into strategic action
Job Duties
- Oversee franchise hotel operations, providing strategic guidance and hands-on support to owners and operators
- Hold stakeholders accountable for operational excellence, brand compliance, and sustained financial and guest satisfaction performance
- Utilize performance analytics to identify trends and opportunities, ensuring consistent alignment with brand goals
- Leverage data insights to identify opportunities for improvement and create actionable plans for underperforming properties
- Support escalated operational issues, guiding owners and operators toward effective resolutions
- Lead special initiatives to optimize hotel performance through enhanced service delivery and operational innovation
- Serve as the key advocate for culinary and beverage excellence across all Lifestyle Franchise properties
- Partner with property and brand teams to enhance restaurant concepts, menu development, and beverage programming
- Ensure consistency in brand service standards, ambiance, and guest experience within all F&B outlets
- Identify opportunities to drive F&B revenue, elevate dining experiences, and strengthen the hotel’s position within local markets
- Collaborate closely with marketing and commercial teams to develop and execute targeted campaigns that drive awareness, engagement, and repeat business
- Ensure F&B concepts and programming are effectively marketed to attract both hotel guests and local clientele
- Champion the storytelling of each property, aligning local initiatives with overarching brand positioning
- Champion exceptional guest engagement by promoting initiatives that drive loyalty and repeat visitation
- Partner with properties to enhance service touchpoints, ensuring memorable, personalized experiences that reflect brand values
- Analyze guest feedback and implement strategies that strengthen satisfaction and long-term relationships
- Build and maintain strong, trust-based relationships with franchise owners, operators, and leadership teams
- Serve as the primary point of contact for operational guidance, performance discussions, and strategic alignment
- Ensure operators are fully engaged in upholding brand standards and delivering the desired customer experience
- Lead the rollout and reinforcement of brand standards, service culture, and operational tools across the Americas
- Act as a brand ambassador, inspiring internal and external stakeholders to embody brand values and excellence
- Lead onboarding and opening processes for new franchises, ensuring seamless integration and brand readiness
- Conduct property visits to monitor performance, share best practices, and deliver actionable feedback for continuous improvement
- Support a culture of learning and innovation through collaboration and shared success
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter