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Wyndham Hotels & Resorts

Director, Franchise Operations - Florida

Orlando, FL, USA|Remote, Travel

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) with Company Match
Paid vacation
Paid holidays
Paid sick leave
Volunteer day
Bereavement leave
Jury duty leave

Job Description

Wyndham Hotels & Resorts is the world's largest hotel franchising company, boasting approximately 9,200 hotels across more than 95 countries worldwide. The company has a significant global presence with office locations in Parsippany, New Jersey, London, Shanghai, Buenos Aires, Dubai, and others. Employing over 2,000 corporate team members, Wyndham Hotels & Resorts is dedicated to its mission of making hotel travel possible for all travelers. The company's portfolio spans 24 well-known hotel brands including Wyndham, La Quinta, Ramada, Days Inn, and Super 8 among others. Wyndham prides itself on a company culture called Count on Me, which emphasizes core values... Show More

Job Requirements

  • Bachelor's degree in business administration, management or related field
  • 6 to 8 years of progressive hotel or related field experience
  • 3 to 5 years of multi-property management experience
  • 3 to 5 years of leadership experience managing teams and franchises
  • knowledge of Wyndham operations preferred
  • industry certifications required
  • proficient with Microsoft Office suite
  • ability to travel 90% with flexible schedule
  • excellent verbal and written communication skills
  • strong decision-making and problem-solving abilities
  • ability to manage conflict and difficult conversations effectively

Job Qualifications

  • 6 to 8 years of progressive experience in hotel or related field
  • 4-year college degree in business administration, management, or related field
  • 3-5 years of multi-property experience
  • 3-5 years of leadership experience managing teams and multiple franchises
  • 3-5 years of Wyndham operations experience preferred
  • industry certifications
  • proficient in Microsoft Suite including Office, Word, PowerPoint, Excel

Job Duties

  • Compel owner involvement to achieve performance goals and drive franchisee satisfaction by embracing an Owner First mindset
  • develop trusted relationships with external customers to educate, motivate and influence adoption of tools and resources
  • execute a portfolio management strategy with consistent communication and touchpoints with hotels and owners
  • respond promptly to property-specific requests within service level agreements
  • execute Wyndham initiatives, projects, and related tasks
  • analyze data to develop strategies that expand revenue opportunities and improve hotel performance
  • collaborate with internal stakeholders and provide accountability through documentation and reporting
  • achieve annual service, performance, and KPI goals
  • take ownership of personal and professional development
  • project a positive image and promote the value of Wyndham Hotels & Resorts

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Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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