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Starbird Chicken logo

Director, Franchise Operations

Palmdale, CA, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $120,000.00 - $150,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Travel reimbursement

Job Description

Starbird Chicken is a rapidly growing restaurant franchise known for its commitment to delivering high-quality food and exceptional guest experiences. The company prides itself on its vibrant culture, innovative menu, and dedication to operational excellence. With locations spanning across several key markets including Denver, CO; Los Angeles, CA; Phoenix, AZ; and Austin, TX, Starbird Chicken is committed to expanding its footprint while maintaining the highest standards in the quick-service restaurant industry. The team at Starbird Chicken values collaboration, integrity, and a results-driven approach to business, supporting both franchisees and guests alike to ensure consistent growth and satisfaction across all locations.Show More

Job Requirements

  • 10+ years of relevant work experience
  • 7+ years of managerial experience
  • demonstrated success in developing relationships and influencing diverse stakeholders
  • strong organizational skills
  • persistent and detailed with clear and accurate reporting
  • ability to manage multiple projects
  • demonstrated management and leadership skills
  • ability to maintain vendor and supplier relationships
  • ability to identify key steps in complex processes to advance projects
  • ability to travel up to 70% of the time

Job Qualifications

  • 10+ years of relevant work experience in operations, restaurants, retail, consulting, quick service, multi-unit franchise operations, and/or hospitality industry
  • 7+ years of managerial experience
  • demonstrated success in developing relationships, influencing diverse stakeholders, and leading teams that include non-direct reports in cross-functional settings
  • strong organizational skills
  • demonstrated management and leadership skills
  • ability to develop and maintain relationships with vendors and suppliers
  • ability to determine the key step in a complex process in order to advance projects

Job Duties

  • Identify innovative top-line goals and initiatives in support of the companys yearly and long-term strategic business plan and overall objectives
  • create and translate the overall business strategy into day-to-day execution, providing coaching and feedback to the operations and training team
  • participate in defining and implementing best practices to improve system-wide consistency, synergy and profitability throughout all shops
  • lead the development, distribution, and ongoing evaluation of operational standards, policies, and procedures to ensure alignment with brand standards, safety standards, compliance, and legal requirements
  • review franchise profit and loss statements, quality reports, customer feedback and store audits to identify trends and implementation of best practices to enhance operational support and training
  • achieve new store growth and same-store sales objectives while ensuring franchise adherence of operational standards and achieve KPI goals

Job Qualifications

Experience

Expert Level (7+ years)


Job Location

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