Coffee And Bagel Brands

Director, Franchise Operations

Job Overview

briefcase

Employment Type

Full-time
clock

Compensation

Type:
Salary
Rate:
Range $145,305.00 - $217,667.00
clock

Work Schedule

Standard Hours
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Travel reimbursement
performance bonuses

Job Description

Panera Bread is a leading bakery-cafe fast casual restaurant chain that has built a strong reputation for its high-quality food, exceptional customer service, and commitment to community values. Established over three decades ago, Panera has grown to be a trusted name in the dining industry, focusing on providing freshly baked goods, wholesome meals, and a welcoming atmosphere for its guests. The company operates both company-owned and franchised locations across various regions, dedicated to maintaining a consistent brand experience and operational excellence. With a focus on innovation and continuous improvement, Panera Bread is known for advancing its offerings through technology, sustainability... Show More

Job Requirements

  • Bachelor's degree in business management hospitality or related field or comparable experience
  • Proven experience in franchise operations or multi-unit restaurant management
  • Strong understanding of the restaurant industry and franchising
  • Excellent communication and interpersonal skills
  • Analytical and problem-solving abilities
  • Proficiency in financial analysis and reporting
  • Leadership and team management skills
  • Ability to travel to various franchise locations as needed

Job Qualifications

  • Bachelor's degree in business management hospitality or a related field or comparable experience
  • Proven experience in franchise operations or multi-unit restaurant management
  • Strong understanding of the restaurant industry and franchising
  • Excellent communication and interpersonal skills
  • Analytical and problem-solving abilities
  • Proficiency in financial analysis and reporting
  • Leadership and team management skills
  • Ability to travel to various franchise locations as needed

Job Duties

  • Conduct business reviews of franchise standards with franchise operations partners consulting with business owners to drive the business forward and putting plans in place to support those goals
  • Provide guidance and support to franchisees in all aspects of restaurant operations including food safety operational execution menu management quality control customer service and marketing
  • Ensure that all franchise locations adhere to brand standards and operational procedures maintaining consistency in the guest experience
  • Partner to facilitate implement and fully realize training programs for franchisees and their staff to enhance their skills knowledge and overall operational excellence
  • Analyze financial and operational data from franchise locations to identify areas for improvement cost reduction and revenue enhancement
  • Collaborate with the marketing team to implement marketing strategies and campaigns that drive brand recognition and attract customers to franchise locations
  • Work cross-functionally within LLC owning a division of responsibility to create department subject matter experts voicing franchise position and bridging gaps to move as One Panera
  • Maintain strict quality control standards ensuring that food service and cleanliness meet or exceed company expectations
  • Monitor franchisee financial performance assist in budgeting planning and prioritizing work to maximize profitability while controlling costs
  • Act as a critical liaison between the franchisor and franchisees to maintain a positive and dynamic relationship
  • Prepare regular reports for senior management on the performance and health of the franchise network
  • Stay current with industry trends and best practices and identify opportunities for innovation and improvement within the franchise system

Job Qualifications

Experience

Expert Level (7+ years)

Job Location