Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $110,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf is a leading hospitality and entertainment company known for its family-friendly resorts and lodges that offer memorable experiences through immersive water parks, dining, and entertainment options. The organization embraces a culture of growth, inclusivity, and excellence, striving to provide superior guest services while fostering employee development and well-being. Operating a network of lodges across multiple locations, Great Wolf offers a dynamic environment that promotes career advancement through various training programs, scholarship funds, and talent development initiatives. Employees at Great Wolf enjoy numerous perks, including discounted vacations, employee referral incentives, flexible scheduling, and access to wellness programs, underpinning the... Show More
Job Requirements
- Associates degree in hospitality management or similar
- Minimum of 5 years' experience in food and beverage operational leadership in a multi-unit environment
- Proven success managing and leading food and beverage operations
- Experience in organizational, operational and system change implementation
- Advanced knowledge of food and beverage industry
- Proficiency in services and controls for restaurant, banquet, bar and QSR outlets
- Experience in forecasting, waste and yield management
- Strong customer service orientation
- Problem-solving skills
- Process improvement experience
- Technology proficiency including POS and procurement systems
- Financial expertise in P&L and budgeting
- Experience in employee training and development
- Strong communication skills
Job Qualifications
- Associates degree in hospitality management or similar
- Minimum of 5 years of demonstrated success in a food and beverage operational leadership role in a multi-unit environment
- Documented track record of managing and leading efficient and effective food and beverage operations, services and programs
- Experience developing, managing and implementing organizational, operational, and system changes through organizational growth
- Advanced knowledge of food and beverage products, recipes, categories, programs, origins and trends
- Proficiency in restaurant, banquet, bar and QSR outlet services, sales, promotions, marketing, guest capture optimization and controls
- Knowledge of food production forecasting, waste management and yield management
- Strong service mind-set
- Methodological and systematic approach to problem solving, identifying operational defects and implementing improvements
- Experience driving continuous process improvement activities and programs
- Strong technology systems skills including Point of Sales, Scheduling, Procurement and Microsoft software
- Proficiency in procurement and inventory control systems and operations
- Strong financial acumen including experience in P&L management, budgeting, forecasting, controls and financial performance optimization
- Experience in training, people development and mentorship programs
- Excellent verbal and written communication skills
Job Duties
- Complete oversight responsibility for all functions, programs, systems, procedures and operational performance for food & beverage department
- Establish procedures and manage consistency for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety
- Strategically and tactically drive business output and profitability including food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management
- Meet food and beverage financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions
- Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation
- Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments
- Assist all managers in establishing and achieving predetermined profit objectives and quality standards for food, service, cleanliness, merchandising and promotion
- Achieve restaurant operational objectives by preparing and completing action plans, implementing production, productivity, quality, and customer-service standards
- resolving problems
- completing audits
- identifying trends
- determining system improvements
- implementing change
- Control food and beverage costs by reviewing portion control and preparation quantities, minimizing waste and ensuring high quality of preparation, implementing effective control of food, beverage and labor costs among all sub departments
- Drive and ensure a professional and ethical procurement, sourcing and inventory control culture
- Responsible for recruiting, hiring, onboarding, training, scheduling, coaching and counseling employees
- Plan and administer a training and development program within the department to provide well-trained employees and career advancement opportunities
- Regularly review and evaluate customer acceptance of restaurants and banquet service and recommend new operating and marketing policies when needed
- Maintain safe, secure and healthy environment by enforcing food safety and sanitation standards and complying with all regulations
- Ensure compliance with alcoholic beverage commission regulations
- Maintain up to date operations documentation for all food and beverage service areas
- Manage F&B technology systems for optimal use
- Develop positive working relationships with other lines of business and functional leaders
- Support corporate food and beverage and peers on projects
- Be an ambassador for organizational values and customer service programs
- Volunteer for task-force and project activities benefiting the organization and department
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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