Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $120,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
annual bonuses
401(k)
Employee Discounts
Career development opportunities
Job Description
Great Wolf Lodge is a premier family entertainment company renowned for its indoor water park resorts and immersive themed experiences. These destinations are designed to provide memorable and fun-filled escapes for families, combining excellent lodgings, engaging attractions, and delightful food and beverage offerings under one roof. As part of a leading hospitality and entertainment brand, the company focuses on delivering superior guest satisfaction, exceptional service quality, and operational excellence across its diverse offerings. Known for its innovative approach to hospitality, Great Wolf Lodge values a collaborative work environment where team members are empowered to provide outstanding experiences to guests in... Show More
Job Requirements
- Associates degree in hospitality management or similar
- Minimum of 5 years of demonstrated success in food and beverage operational leadership in a multi-unit environment
- Proven track record of managing efficient and effective food and beverage operations
- Experience developing and implementing organizational and system changes
- Advanced knowledge of food and beverage products and trends
- Proficiency in restaurant, banquet, bar and QSR services and marketing
- Knowledge of food production forecasting and waste management
- Service-oriented mindset
- Strong problem solving and continuous improvement skills
- Experience with technology systems related to point of sale, scheduling and procurement
- Proficiency in procurement and inventory control operations
- Strong financial skills including P&L management and budgeting
- Experience in training and mentorship programs
- Excellent communication skills
Job Qualifications
- Associates degree in hospitality management or similar
- Minimum of 5 years of demonstrated success in a food and beverage operational leadership role in a multi-unit environment
- Documented track record of managing and leading efficient and effective food and beverage operations, services and programs
- Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth
- Demonstrated advanced knowledge of food and beverage products, recipes, categories, programs, origins and trends
- Demonstrated proficiency in restaurant, banquet, bar and QSR outlet services, sales, promotions, marketing, guest capture optimization, and controls
- Demonstrated advanced knowledge of food production forecasting, waste management and yield management
- Exceptional service mindset
- Demonstrated methodological and systematic approach to problem solving and operational improvements
- Demonstrated ability to drive continuous process improvement activities and programs
- Strong technology systems experience including proficiency in point of sale, scheduling, procurement and Microsoft
- Demonstrated proficiency in procurement and inventory control systems and operations
- Demonstrated strong financial acumen including experience in P&L management, budgeting, forecasting, controls and financial performance optimization
- Demonstrated experience in driving effective training, people development and mentorship programs
- Demonstrated excellent verbal and written communication skills
Job Duties
- Complete oversight responsibility for all functions, programs, systems, procedures and operational performance for food and beverage department
- Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety
- Strategically and tactically drive business output and profitability including food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management
- Meet food and beverage financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions
- Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation
- Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments
- Assist all managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising and promotion
- Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, resolving problems, completing audits, identifying trends, determining system improvements, implementing change
- Control food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation
- Implement effective control of food, beverage and labor costs among all sub departments
- Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures
- Recruit, hire, onboard and train, assign, schedule, coach and counsel employees
- Plan and administer a training and development program within the department to provide well-trained employees and career advancement
- Regularly review and evaluate customer acceptance of restaurants and banquet service, recommend new operating and marketing policies
- Maintain safe, secure and healthy environment by enforcing food safety and sanitation standards and complying with all policies and laws
- Ensure operations conform to regulations of the alcoholic beverages commission
- Maintain accurate and up to date operations documentation
- Ensure all food and beverage technology systems are updated for effective use including managing Jolt/Audit FOH system
- Ensure compliance with highest standards of food safety, sanitation and HACCP codes
- Develop positive working relationships with all lines of business and functional leaders
- Support corporate food and beverage projects
- Be an ambassador and active participant of the organization's shared values and customer service programs
- Volunteer to support task-force and project activities that benefit the organization, lodges and department
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: