Director, Event Technology (SNE), Hotel Services - Embassy Suites Boulder
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $61,921.60 - $66,000.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible work schedule
Job Description
Encore is a leading global provider of live event experiences, specializing in delivering comprehensive audio-visual solutions and event technology services to venues and clients worldwide. As a distinguished company in the event technology and hospitality sector, Encore prides itself on fostering innovation, quality, and excellence in every project it undertakes. Known for its commitment to customer satisfaction and operational efficiency, Encore supports a collaborative work culture that empowers employees and values continuous learning and improvement. The company serves a diverse range of clients and events, ensuring that each venue's unique requirements are met with professionalism and cutting-edge technology.
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Job Requirements
- Bachelor's degree preferred or equivalent experience
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio visual equipment in a live show environment
- Must be able to successfully complete Level 3 Skills training
- Proficiency with computer hardware
- Proficiency with computer software and programs including the Internet and Microsoft Office
- Effective leadership abilities and customer satisfaction focus
- A valid driver’s license is required for team members who may operate Company vehicles
Job Qualifications
- Bachelor's degree preferred or equivalent experience
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio visual equipment in a live show environment
- Ability to successfully complete Level 3 Skills training
- Proficiency with computer hardware
- Proficiency with software including Internet and Microsoft Office
- Effective leadership and customer satisfaction focus
- Valid driver's license for operation of company vehicles
Job Duties
- Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention
- Service events and act as a point of escalation when needed
- Identify key issues and decision makers that will influence contract renewal and leverage internal resources to facilitate planning for renewing existing business
- Consult with Venue Sales Leadership on sales strategies
- Participate in business review presentations
- Drive results by managing an efficient and profitable operation focusing on revenue maximization and cost control
- Achieve financial goals by managing labor, equipment sub-rentals, and other costs
- Utilize operational and financial reports accurately and timely
- Coordinate invoicing activities and ensure client billing approval
- Complete accurate sales forecasts and submit timely
- Manage location P&L and develop action plans to address deficiencies or grow the business
- Confirm venue partners process payments timely
- Perform and direct daily floor operations including scheduling and equipment setup
- Ensure equipment and services are delivered on time and as specified
- Anticipate equipment challenges professionally
- Maintain inventory control, safety, and quality assurance
- Efficiently share labor and equipment within local market
- Attend operational venue meetings
- Apply basic to advanced troubleshooting skills to resolve equipment and software issues
- Utilize company computer systems effectively
- Act as solo on-site technician if necessary
- Create strategies to maximize revenue per event including upselling and cross-selling
- Prepare and deliver compelling value presentations
- Prepare and present timely quotes and proposals
- Attend site visits and planning meetings to support customer experience
- Collaborate with vendors and departments to capture and service events
- Understand event cost structure and incorporate profitability guidelines
- Attend customer meetings and address concerns
- Maintain accurate customer information in CRM
- Maintain knowledge of new products and technology
- Present performance reports to senior management
- Deliver world-class service by cultivating relationships with customers and venue personnel
- Oversee personnel assisting event execution
- Exceed customer expectations
- Meet with guests onsite to ensure equipment setup and functionality
- Monitor venues and check in with customers
- Uphold professional image and standards
- Promote culture of high performance, accountability and continuous improvement
- Embrace and foster company core values
- Manage team performance and development
- Handle human resources activities including selection, performance management, and learning
- Provide coaching and training on standards and systems
- Recommend training opportunities
- Implement diversity, equity, and inclusion initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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