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Director, Event Technology II - Ritz Carlton South Beach, Miami Beach FL
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible schedule
Job Description
Encore is a global leader in event technology and production services, specializing in providing cutting-edge audio-visual solutions for events of all sizes. Operating in a hotel and convention center environment, Encore partners with venues to deliver seamless technical production, ensuring memorable and successful experiences for a wide range of events including corporate meetings, concerts, conferences, and exhibitions. The company prides itself on delivering world-class service by maintaining strong relationships with venue personnel and clients, and utilizing the latest technology in audio, visual, and digital event production. Encore fosters a collaborative work environment focused on high performance, accountability, continuous improvement, and... Show More
Job Requirements
- Bachelor’s degree preferred or equivalent experience
- 3+ years audio-visual experience
- 2+ years operations or supervisory experience
- 3+ years customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio-visual equipment in live show environment
- Proficiency with computer hardware
- Proficiency with computer software including Internet and Microsoft Office
- Effective leadership abilities and customer satisfaction focus
- Valid driver’s license for team members operating company vehicles
Job Qualifications
- Bachelor’s degree preferred or equivalent experience
- 3+ years audio-visual experience
- 2+ years operations or supervisory experience
- 3+ years customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio-visual equipment in live show environment
- Proficiency with computer hardware
- Proficiency with computer software including Internet and Microsoft Office
- Effective leadership abilities and customer satisfaction focus
- Valid driver’s license for team members operating company vehicles
Job Duties
- Drive results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures
- Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs
- Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time
- Utilize the Company billing system to coordinate invoicing activities and ensure billing is reviewed and approved by clients
- Complete the sales forecast at home location, ensuring accuracy and timely submission
- Participate in business review presentations as needed, in collaboration with regional management
- Review and manage location P & L and develop action plans to address deficiencies/grow the business
- Confirms venue partners process all payments to Encore in a timely basis
- Perform daily floor operations including scheduling and equipment setups, operation, and strikes
- Assist on the floor as needed
- Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards
- Anticipate equipment challenges and handle changes in a timely and professional manner
- Use inventory control procedures to maintain proper inventory levels while maintaining safety, security, and quality assurance of equipment
- Efficiently share labor and equipment within the local market
- Attend all operational venue meetings such as daily stand-up meetings with venue operations staff
- Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities
- Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges
- Effectively prepare and present quotes and proposals in a timely manner to customers
- Attend site visits, pre-conference planning meetings, and venue meetings as necessary to support the customer event experience
- Collaborate with vendors and other departments to capture and service events
- Understand event cost structure and incorporate into solution designs according to established profitability guidelines
- Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges
- Ensure all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
- Create and present information and reports to senior management related to performance, pipeline, forecasting, etc
- Deliver world-class service by cultivating and maintaining relationships with customers, venue personnel and Encore supporting functions
- Provide oversight to personnel to assist with event execution
- Exceed the expectations and needs of internal and external customers
- Meet with guests on site to confirm needs are met and equipment setup is accurate and working properly
- Monitor small to medium size events and check in on customers throughout the day
- Enforce employee and venue guidelines for a polished and professional team image
- Understand and oversee technical aspects and apply troubleshooting and problem-solving to guide technicians
- Utilize company computer systems effectively
- Act as on-site technical expert as needed
- Assist on the floor with operations as needed
- Promote a culture of high performance, accountability and continuous improvement
- Manage performance, address employee concerns, maintain adequate staffing, facilitate team development
- Manage human resources including selection, performance management, and learning
- Provide coaching to develop team members' skills
- Train employees on Encore standards and company computer systems
- Recommend team members for training opportunities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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