Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,642.00 - $76,235.00
Work Schedule
Rotating Shifts
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus potential
Job Description
Encore is a leading global provider of event technology solutions, specializing in delivering innovative audio-visual and event services that enhance live event experiences across multiple venues, including hotels and convention centers. With a strong reputation for excellence and a commitment to customer satisfaction, Encore operates in dynamic environments where cutting-edge technology meets high-touch service to create memorable events for clients worldwide. The company prides itself on fostering a diverse and inclusive culture that celebrates individual strengths and promotes a collaborative work environment.
The Director, Event Technology II (DET II) plays a critical leadership role within Encore, managing the revenue and ... Show More
The Director, Event Technology II (DET II) plays a critical leadership role within Encore, managing the revenue and ... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- Minimum 3 years audio-visual experience
- Minimum 2 years supervisory experience
- Ability to work irregular hours including weekends and holidays
- Strong technical troubleshooting skills
- Experience with customer service or hospitality
- Valid driver’s license for vehicle operation
- Effective communication and leadership skills
Job Qualifications
- Bachelor’s degree preferred or equivalent experience
- 3+ years of audio-visual experience
- 2+ years of operations or supervisory experience
- 3+ years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio-visual equipment in a live show environment
- Proficiency with computer hardware
- Proficiency with software including Microsoft Office and internet
- Effective leadership abilities
- Customer satisfaction focus
- Valid driver’s license if operating company vehicles
Job Duties
- Drive results by managing an efficient and profitable operation with focus on revenue maximization and cost control
- Achieve financial goals by managing labor, equipment sub-rentals and other costs
- Utilize operational and financial reports and complete accurate and timely reports
- Coordinate invoicing activities and ensure timely client billing approval
- Complete accurate sales forecasts and participate in business review presentations
- Review and manage location P&L and develop action plans
- Confirm venue partners process payments timely
- Perform daily floor operations including scheduling, equipment setups, and strikes
- Ensure equipment and services are delivered on time and meet brand standards
- Anticipate and manage equipment challenges
- Use inventory control procedures to maintain levels and safety
- Share labor and equipment efficiently within the local market
- Attend venue operational meetings
- Work with Regional Sales Director to create sales strategies
- Prepare and deliver presentations to convey value and solve challenges
- Prepare and present quotes and proposals timely
- Attend site visits and planning meetings
- Collaborate with vendors and company divisions for events
- Incorporate event cost structure into solution designs
- Attend customer meetings and maintain CRM accuracy
- Stay updated on new products and technologies
- Provide reports to senior management
- Cultivate and maintain relationships with customers and venue personnel
- Oversee personnel assisting with event execution
- Meet and exceed customer expectations
- Monitor events and check on customers
- Enforce employee and venue standards
- Apply technical skills to troubleshoot and guide technicians
- Utilize company computer systems effectively
- Act as on-site technical expert
- Promote a culture of high performance and continuous improvement
- Manage performance, staffing, and team development
- Handle human resources activities including selection and learning
- Coach team members on skills and standards
- Train employees on service and equipment
- Recommend training opportunities
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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