Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,232.00 - $76,235.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Encore is a leading event technology company specializing in delivering high-quality audio-visual and event production services within the hospitality industry. Operating primarily within hotel and convention center environments, Encore partners closely with venue personnel to provide seamless event technology solutions that enhance the overall guest and client experience. The company is renowned for its commitment to excellence, innovation, and service, striving to offer every client a world-class experience through its highly skilled teams and state-of-the-art technology. With operations spanning multiple locations, Encore supports a diverse range of events, including corporate conferences, concerts, trade shows, and private gatherings, establishing itself as... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- Minimum 3 years of audio-visual experience
- At least 2 years of operations or supervisory experience
- Customer service or hospitality experience preferred
- Experience in sales is advantageous
- Proficiency with live show audio-visual equipment
- Competency in computer hardware and software
- Effective leadership and customer service skills
- Valid driver’s license if operating company vehicles
Job Qualifications
- Bachelor’s degree preferred or equivalent experience
- Minimum 3 years of audio-visual experience
- At least 2 years in operations or supervisory roles
- Customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of live show audio-visual equipment
- Proficiency with computer hardware and software including Microsoft Office
- Strong leadership and customer satisfaction focus
- Valid driver’s license for company vehicle operation
Job Duties
- Manage revenue and profitability goals for assigned locations
- Drive efficient and profitable operations through cost control and labor management
- Oversee daily floor operations including scheduling, equipment setup, and event execution
- Maintain equipment standards and inventory control to ensure quality and safety
- Collaborate with sales teams to develop strategies that maximize revenue per event
- Prepare and present proposals, quotes, and sales presentations to clients
- Cultivate strong relationships with customers, venue personnel, and internal departments
- Provide technical expertise and supervision to resolve equipment and software issues
- Lead and develop team members through coaching, training, and performance management
- Monitor and address operational and financial reports including P&L and sales forecasts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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