Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,232.00 - $76,235.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Disability insurance
Employee assistance program
Life insurance
Job Description
Encore is a global leader in event technology and production services, dedicated to delivering exceptional experiences for live events, corporate meetings, and entertainment productions. As a company, Encore is committed to innovation, quality, and outstanding customer service, ensuring that every event is executed flawlessly with advanced technology and expert technical support. Encore operates across various venues and locations, partnering with clients and venue operators to provide seamless audiovisual solutions that elevate event experiences to the highest level. The company prides itself on fostering a collaborative and inclusive workplace culture that values diversity, continuous learning, and professional growth for its team... Show More
Job Requirements
- Bachelor's degree preferred or equivalent experience
- 5+ years of audio visual experience
- 3+ years of operations supervisory or management experience
- 3+ years of customer service or hospitality experience
- sales experience is a plus
- working knowledge of audio visual equipment in live show environment
- Ops 200 and Leadership 200 certification
- proficiency with computer hardware
- proficiency with computer software and programs including Internet and Microsoft Office
- effective leadership abilities
- customer satisfaction and people development focus
- valid driver’s license if operating company vehicles
Job Qualifications
- Bachelor's degree preferred or equivalent experience
- 5+ years of audio visual experience
- 3+ years of operations supervisory or management experience
- 3+ years of customer service or hospitality experience
- sales experience is a plus
- working knowledge of audio visual equipment in live show environment
- Ops 200 and Leadership 200 Certification
- proficiency with computer hardware
- proficiency with computer software and programs including Internet and Microsoft Office
- effective leadership abilities
- customer satisfaction and people development focus
- valid driver’s license if operating company vehicles
Job Duties
- Develop and maintain strong relationships with clients at all levels and provide outstanding customer service
- Service high profile events and act as a point of escalation when needed
- Identify key issues and decision makers for contract renewal and leverage internal resources for planning
- Partner with venue sales leadership on sales strategies
- Create and participate in business review presentations
- Manage operations to maximize revenue and profitability using cost control measures
- Ensure event profitability through proper staffing
- Achieve financial goals by managing labor, equipment rentals, and other costs
- Train and direct managers to complete reports
- Analyze reports to manage the business effectively
- Enforce billing system usage and ensure timely client approvals
- Review P&L and develop action plans for business growth
- Ensure venue partners process payments timely
- Direct operations team for daily floor operations including scheduling and equipment setup
- Maintain inventory control and ensure safety and quality assurance
- Share labor and equipment within the local market efficiently
- Guarantee management presence at venue meetings
- Act as a technical resource and escalation point for sales and operations
- Ensure staff understands technical job aspects
- Utilize company computer systems effectively
- Hold sales team accountable for pipeline management
- Confirm CRM accuracy and update
- Lead sales forecasting and reporting to senior management
- Maintain knowledge of new product offerings and technology
- Deliver world-class service and exceed customer expectations
- Lead team in maintaining polished and professional image
- Promote culture of high performance, accountability, and continuous improvement
- Manage employee performance, staffing, and team development
- Navigate union labor market where applicable
- Direct human resources activities including selection and learning
- Provide coaching to develop team skills
- Ensure team training on standards and systems
- Recommend training opportunities
- Implement diversity, equity, and inclusion initiatives
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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