Director, Event Technology II - Hyatt Regency Portland, Oregon Convention Center
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,642.00 - $76,235.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Bonus opportunities
Professional Development
Job Description
Encore is a global leader in event technology solutions, specializing in delivering high-quality audio-visual services and event management to a wide array of venues including hotels, convention centers, and other event spaces. With a strong commitment to innovation, customer service, and operational excellence, Encore supports events ranging from small meetings to large-scale conferences and live shows. The company fosters a welcoming and inclusive culture that values diversity and continuous learning, aiming to provide world-class service that exceeds customer expectations while driving business growth and profitability.
The role of Director, Event Technology II (DET II) is a pivotal leadership position w... Show More
The role of Director, Event Technology II (DET II) is a pivotal leadership position w... Show More
Job Requirements
- Bachelor's degree preferred or equivalent experience
- 3+ years of audio-visual experience
- 2+ years of operations or supervisory experience
- 3+ years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio-visual equipment in a live show environment
- Proficiency with computer hardware
- Proficiency with computer software including Internet and Microsoft Office
- Effective leadership abilities
- Customer satisfaction focus
- Valid driver's license for roles requiring vehicle operation
Job Qualifications
- Bachelor's degree preferred or equivalent experience
- 3+ years of audio-visual experience
- 2+ years of operations or supervisory experience
- 3+ years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio-visual equipment in a live show environment
- Proficiency with computer hardware
- Proficiency with computer software including Internet and Microsoft Office
- Effective leadership abilities
- Customer satisfaction focus
- Valid driver's license for roles requiring vehicle operation
Job Duties
- Manage an efficient and profitable operation focused on revenue maximization and cost control
- Manage labor, equipment sub-rentals, and other expenses to achieve financial goals
- Utilize operational and financial reports for accurate and timely reporting
- Coordinate invoicing activities and ensure client approval of billing
- Complete and submit accurate sales forecasts on time
- Participate in business review presentations with regional management
- Review and manage location profit and loss statements and develop action plans
- Confirm venue partners process payments promptly
- Perform daily floor operations including scheduling and equipment setups
- Ensure timely delivery and proper functioning of equipment and services
- Anticipate and manage equipment challenges professionally
- Use inventory control to maintain equipment levels and safety
- Share labor and equipment within the local market efficiently
- Attend operational venue meetings and collaborate with venue staff
- Develop and implement sales strategies with Regional Sales Director
- Prepare and deliver presentations and proposals to customers
- Attend site visits and pre-conference meetings
- Collaborate with vendors and internal departments to capture events
- Understand event cost structures and design profitable solutions
- Maintain accurate customer information in CRM
- Stay informed on new products and technologies
- Present performance and forecasting reports to senior management
- Cultivate and maintain relationships with customers and venue personnel
- Oversee personnel assisting with event execution
- Ensure customer needs and setup accuracy on site
- Monitor events and interact with customers throughout
- Enforce team adherence to company and venue standards
- Apply technical expertise to troubleshoot equipment and software issues
- Act as on-site technical expert when needed
- Promote a culture of high performance, accountability, and continuous improvement
- Manage staffing, employee performance, and team development
- Conduct selection, performance management, and training activities
- Provide coaching and recommend training opportunities for team members
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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