Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,456.00 - $75,000.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
performance bonuses
employee training
Disability insurance
Job Description
Encore is a leading global provider of event technology and production services, specializing in delivering innovative and high-quality audio-visual solutions for live events and meetings in hotel and convention center environments. Renowned for its commitment to client satisfaction, advanced technology offerings, and skilled team, Encore serves a diverse clientele ranging from corporate events and trade shows to entertainment and specialized conferences. With a strong commitment to inclusivity and a welcoming work culture, Encore values collaboration and continuous improvement across all levels of its organization. The company offers competitive compensation and comprehensive benefits to support the well-being and professional growth of... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- 3+ years of audio-visual experience
- 2+ years of operations or supervisory experience
- 3+ years of customer service or hospitality experience preferred
- Sales experience preferred
- Working knowledge of audio-visual equipment in live show environments
- Proficiency with computer hardware and software including Microsoft Office
- Effective leadership and customer satisfaction focus
- Valid driver’s license for those operating company vehicles.
Job Qualifications
- Bachelor’s degree preferred or equivalent experience
- Minimum three years of audio-visual experience
- At least two years of operations or supervisory experience
- Three years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio-visual equipment in live show environments
- Proficiency with computer hardware and software including Microsoft Office and Internet
- Strong leadership abilities and customer satisfaction focus
- Valid driver’s license if operating company vehicles.
Job Duties
- Drive results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures
- Achieve financial goals by effectively managing labor, equipment sub-rentals, and other costs
- Utilize operational and financial reports accurately and on time, including sales forecasts and P&L reviews
- Coordinate invoicing activities ensuring timely payment processing
- Perform daily floor operations including scheduling, equipment setups, operation, and strikes
- Ensure timely delivery and quality condition of equipment and services meeting client and venue specifications
- Anticipate and resolve equipment challenges professionally
- Maintain inventory control procedures to optimize equipment levels and safety
- Share labor and equipment efficiently within the local market
- Attend operational venue meetings regularly
- Collaborate with sales team to develop strategies and prepare client proposals and presentations
- Manage customer relationships by attending site visits, planning meetings, and addressing client needs
- Oversee technical troubleshooting and act as on-site technical expert when required
- Promote a high-performance culture emphasizing accountability, continuous improvement, and team development
- Manage staffing, performance management, and employee training
- Enforce company and venue appearance standards
- Monitor event execution and ensure world-class service delivery
- Maintain updated and accurate customer information in CRM systems.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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