Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,232.00 - $76,235.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Encore is a leading live event technology company specializing in providing audiovisual and event solutions for diverse venues including hotels, convention centers, and entertainment spaces. With a proven reputation for delivering seamless event experiences, Encore supports clients around the globe by offering cutting-edge technology, expert service, and collaborative event support. The company prides itself on a culture of inclusivity, high performance, and continuous innovation, which helps it remain a pivotal partner in the event industry. Employees enjoy working in dynamic environments that cater to a variety of events from corporate meetings to large-scale live shows, supported by strong leadership and... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- Minimum three years of audio-visual experience
- At least two years of operations or supervisory experience
- Preferred three years of customer service or hospitality experience
- Knowledge of audio-visual equipment in live environments
- Proficiency using computer hardware and software
- Strong leadership and customer service skills
- Valid driver’s license if operating company vehicles
Job Qualifications
- Bachelor’s degree or equivalent experience preferred
- Three or more years of audio-visual experience
- Two or more years of operations or supervisory experience
- Customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio-visual equipment in live show settings
- Proficiency with computer hardware and software including Microsoft Office and the Internet
- Effective leadership abilities and strong customer satisfaction focus
- Valid driver’s license for operation of company vehicles
Job Duties
- Manage an efficient and profitable operation focusing on revenue maximization and cost control
- Achieve financial goals through effective labor and equipment cost management
- Utilize operational and financial reports accurately and on time
- Coordinate invoicing activities and ensure client billing approval
- Complete accurate and timely sales forecasts and participate in business reviews
- Oversee daily operations including scheduling, equipment setup and strike
- Maintain equipment delivery standards and anticipate operational challenges
- Manage inventory control and ensure safety and quality
- Collaborate on sales strategies and prepare compelling proposals
- Conduct site visits and support event customer experience
- Maintain up-to-date customer information in CRM
- Deliver World-Class service and manage event execution personnel
- Ensure event setups meet client and venue standards
- Provide technical expertise and troubleshoot equipment issues
- Promote team development and manage performance and staffing
- Train employees on service, equipment, and company systems
- Enforce professional image and adherence to company guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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