Director Event Technology I (OEM) Kimpton Hotel Palomar Philadelphia

Philadelphia, PA, USA|Travel, Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $24.30 - $29.77

Work Schedule

Flexible

On-call

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

performance bonuses

Job Description

Encore is a leading global provider of event technology solutions specializing in creating impactful experiences for diverse events and venues worldwide. As a dynamic company committed to technological innovation and exceptional client service, Encore operates extensively in the events and entertainment industry. With its strong presence in the market, the organization offers career opportunities for professionals passionate about event technology, customer service, and team leadership. Encore fosters a culture of high performance, continuous improvement, and inclusivity, valuing the contributions of every employee while nurturing their professional development. This commitment to excellence positions Encore as a top choice for event technology... Show More

Job Requirements

Bachelor's degree or equivalent experience
3+ years of audio visual experience
1+ years of supervisory experience
2+ years of customer service or hospitality experience preferred
Sales experience is a plus
Knowledge of audio visual equipment in live show environment
Ability to complete Level 3 Skills training
Proficiency in computer hardware and software including Microsoft Office
Effective leadership skills
Focus on customer satisfaction
Valid driver's license when operating company vehicle

Job Qualifications

Bachelor's degree preferred or equivalent experience
3+ years of audio visual experience
1+ years of supervisory experience
2+ years of customer service or hospitality experience preferred
Sales experience is a plus
Working knowledge of audio visual equipment in live show environment
Must complete Level 3 Skills training successfully
Proficiency in computer hardware
Proficiency with Microsoft Office and Internet
Effective leadership abilities
Strong customer satisfaction focus
Valid driver's license for company vehicle operation

Job Duties

Develop and maintain strong relationships with clients at all levels emphasizing customer retention
Service events and act as a point of escalation when needed
Identify key issues and decision makers influencing contract renewal and facilitate planning efforts
Consult with venue sales leadership on sales strategies
Participate in business review presentations
Manage efficient and profitable operations focusing on revenue maximization and cost control
Achieve financial goals by managing labor, equipment rentals, and other costs
Utilize operational and financial reports and complete standard and ad hoc reports accurately
Coordinate invoicing activities ensuring billing approval by clients
Complete timely and accurate sales forecasts
Manage location profit and loss and develop action plans to grow the business
Direct daily floor operations including scheduling and equipment setups
Ensure all equipment and services are delivered on time and meet brand standards
Anticipate equipment challenges professionally
Maintain inventory control ensuring safety and quality assurance
Share labor and equipment efficiently within the local market
Attend operational venue meetings
Apply advanced troubleshooting skills to resolve equipment and software issues promptly
Utilize company computer systems effectively
Act as solo on-site technician if necessary
Maximize revenue through upselling and cross-selling
Prepare and deliver compelling sales presentations
Present quotes and proposals in a timely manner
Attend site visits and planning meetings to support customer events
Collaborate with vendors and internal departments to secure events
Understand event cost structure and incorporate profitability guidelines
Maintain accurate customer information in CRM
Stay informed about new products, services, and technology
Provide world-class service exceeding customer expectations
Oversee personnel assisting event execution
Meet guests on site to ensure equipment setup accuracy
Monitor venues and customer needs during events
Promote a polished and professional image
Foster a culture of high performance, accountability, and continuous improvement
Manage team performance, staffing, and development
Administer human resources functions including selection, performance management, and learning
Provide coaching and training on service standards and systems
Implement diversity, equity, and inclusion initiatives

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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