Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,956.00 - $56,296.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
bonus potential
Job Description
Encore is a well-established company specializing in providing high-quality event technology services within hotel and convention center environments. Known for its dedication to delivering superior audio-visual solutions, Encore has built a reputation for enhancing corporate events, conferences, and other specialized gatherings by facilitating seamless technology execution. This company operates in a dynamic and fast-paced industry, focusing heavily on client satisfaction and operational excellence. The environment at Encore supports teamwork, continuous learning, and a commitment to quality, positioning itself as a leader in event technology services. With a workforce experienced in managing technical and logistical aspects of live events, Encore caters... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 3 years audio visual experience
- At least 1 year supervisory experience
- Preferred 2 years customer service or hospitality experience
- Sales experience preferred
- Knowledge of audio visual equipment in live environments
- Completion of Level 3 Skills training
- Proficiency with computer hardware and software
- Effective leadership skills
- Customer satisfaction oriented
- Valid driver's license for vehicle operation
Job Qualifications
- Bachelor's degree preferred or equivalent experience
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio visual equipment in a live show environment
- Ability to complete Level 3 Skills training successfully
- Proficiency with computer hardware
- Proficiency with software including Internet and Microsoft Office
- Effective leadership abilities
- Strong customer satisfaction focus
- Valid driver's license for team members operating company vehicles
Job Duties
- Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention
- Service events and act as a point of escalation when needed
- Identify key issues and decision makers that will influence contract renewal and leverage internal resources to facilitate planning
- Consult with Venue Sales Leadership on sales strategies
- Participate in business review presentations
- Manage an efficient and profitable operation focusing on revenue maximization and cost control
- Achieve financial goals by managing labor, equipment sub-rentals, and other costs
- Utilize operational and financial reports accurately for standard and ad hoc reports
- Coordinate invoicing activities and ensure billing approval
- Complete accurate and timely sales forecasts
- Manage location P&L and develop action plans to address deficiencies and grow business
- Confirm timely payment processing by venue partners
- Perform and direct daily floor operations including scheduling and equipment setups, operation, and strikes
- Ensure equipment and services are delivered on time and meet brand standards
- Anticipate equipment challenges and changes professionally
- Maintain inventory control and ensure safety, security, and quality assurance
- Share labor and equipment efficiently within the local market
- Attend daily operational venue meetings
- Apply technical troubleshooting and problem solving for equipment and software issues
- Utilize company computer systems effectively
- Act as solo on-site technician when necessary
- Create strategies to maximize revenue per event including upsell and cross-sell opportunities
- Prepare and deliver presentations and proposals to customers
- Attend site visits and planning meetings to support customer events
- Collaborate with vendors and company departments to service events
- Understand event cost structures in solution designs
- Maintain customer information accuracy in CRM
- Stay updated on new products and technologies
- Provide world-class service and cultivate relationships with customers and venue personnel
- Oversee personnel for event execution
- Exceed customer expectations
- Ensure equipment setup is accurate and functioning
- Monitor small venues and customer needs
- Maintain professional image and ensure team standards
- Promote high performance, accountability, and continuous improvement
- Embrace company core values
- Manage staffing, performance, and employee concerns
- Provide coaching and training
- Recommend training opportunities
- Implement diversity, equity, and inclusion initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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