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Director, Event Technology I - Courtyard by Marriott Dallas Allen at the Event Center, Allen TX
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Job Description
Encore is a leading provider of event technology services, specializing in delivering high-quality audio-visual solutions and support for venues across the globe. This company partners with hotels, convention centers, and other event spaces to ensure that all technological aspects of an event run smoothly and efficiently, creating memorable experiences for clients and attendees alike. Encore prides itself on its commitment to innovative technology, exceptional customer service, and fostering strong relationships with venue partners. The company’s dynamic work environment and emphasis on professional growth make it a sought-after employer in the event technology industry.
The Director, Event Technology (SNE) r... Show More
The Director, Event Technology (SNE) r... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- 3+ years audio visual experience
- 1+ years supervisory experience
- 2+ years customer service or hospitality experience preferred
- working knowledge of live show audio visual equipment
- must complete Level 3 skills training
- proficiency in computer hardware and software
- effective leadership skills
- valid driver’s license for vehicle operation
- ability to work irregular hours including weekends and holidays
- ability to meet physical demands including lifting and standing
- commitment to company appearance and professional standards
Job Qualifications
- Bachelor’s degree preferred or equivalent experience
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience preferred
- sales experience is a plus
- working knowledge of audio visual equipment in a live show environment
- successful completion of Level 3 skills training
- proficiency with computer hardware
- proficiency with software including Internet and Microsoft Office
- effective leadership abilities
- customer satisfaction focus
- valid driver’s license for those operating company vehicles
Job Duties
- Develop and maintain strong client relationships at all organizational levels
- service events and escalate issues when necessary
- identify key decision makers for contract renewals
- consult with venue sales leadership on strategies
- participate in business review presentations
- manage efficient and profitable operations focusing on revenue maximization
- achieve financial goals by managing labor, equipment, and costs
- utilize operational and financial reports accurately
- coordinate billing and invoicing activities
- complete accurate sales forecasts
- manage location profit and loss and action plans
- confirm timely payments from venue partners
- oversee daily floor operations including scheduling and equipment setups
- ensure timely delivery and proper functioning of equipment
- anticipate equipment challenges and adjust plans
- maintain inventory control and safety
- share labor and equipment within the local market
- attend operational venue meetings
- apply troubleshooting and problem-solving skills to technical issues
- act as solo on-site technician when necessary
- create strategies to maximize per-event revenue including upsells
- prepare and present quotes and proposals timely
- attend site visits and planning meetings
- collaborate with vendors and internal departments
- incorporate cost structure in solution designs
- attend customer meetings to address concerns
- keep accurate CRM records
- stay updated on new products and technology
- present reports to senior management
- cultivate relationships with customers and venue personnel
- oversee personnel assisting event execution
- exceed internal and external customer expectations
- meet guests on site to ensure needs and setups are met
- monitor small venues and check on customers
- maintain polished professional image
- promote culture of high performance and continuous improvement
- embrace company core values
- manage performance and staffing
- oversee HR activities including selection and training
- provide coaching and development
- ensure compliance with service standards and systems training
- recommend training opportunities
- implement diversity, equity, and inclusion initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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