Director, Event Technology I - Courtyard by Marriott Dallas Allen at the Event Center, Allen TX
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,956.00 - $56,296.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Disability insurance
Employee Discounts
Job Description
Encore is a global leader in event technology, offering audiovisual services that power the world’s most memorable moments. As a company, Encore is known for its innovative solutions, dedication to quality, and commitment to providing outstanding customer experiences across a diverse range of venues including hotels, convention centers, and other large-scale event spaces. With a strong presence in the events industry, Encore caters to a wide variety of clients, from corporate meetings and conferences to live concerts and entertainment megashows. The company’s culture embraces diversity, equity, and inclusion as core values, striving to create a collaborative environment that supports learning,... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- Minimum 3 years in audiovisual roles
- At least 1 year supervisory experience
- Preferred 2 years customer service or hospitality experience
- Sales experience preferred
- Ability to troubleshoot and resolve technical issues
- Proficiency in computer hardware and software
- Valid driver’s license if required
- Ability to meet physical demands of the job including lifting up to 100 lbs
- Willingness to work irregular hours including evenings and weekends
Job Qualifications
- Bachelor’s degree or equivalent experience
- Over 3 years of audiovisual experience
- More than 1 year of supervisory experience
- Preferred 2+ years of customer service or hospitality experience
- Sales experience is a plus
- Working knowledge of audiovisual equipment in a live environment
- Completion of Level 3 Skills training
- Proficiency with computer hardware
- Proficiency with software including Internet and Microsoft Office
- Strong leadership skills and customer satisfaction focus
- Valid driver’s license if operating company vehicles
Job Duties
- Develop and maintain strong client relationships
- Service events and act as point of escalation
- Identify key issues to influence contract renewal and facilitate planning
- Consult with Venue Sales Leadership on sales strategies
- Participate in business review presentations
- Manage an efficient and profitable operation focusing on revenue maximization and cost control
- Achieve financial goals by managing labor, equipment rentals, and costs
- Utilize operational and financial reports
- Coordinate invoicing activities
- Complete accurate and timely sales forecasts
- Manage location P&L and develop action plans
- Confirm timely payment processes
- Direct daily floor operations including scheduling and equipment setups
- Ensure timely delivery of equipment and services meeting brand standards
- Anticipate equipment challenges
- Maintain proper inventory levels and safety
- Share labor and equipment efficiently in the local market
- Attend operational venue meetings
- Troubleshoot technical issues and apply problem-solving skills
- Use company computer systems effectively
- Act as solo on-site technician if necessary
- Create strategies to maximize event revenue including upsell and cross-sell
- Prepare and deliver presentations and proposals
- Attend site visits and planning meetings
- Collaborate with vendors and departments
- Understand event cost structures
- Maintain accurate CRM data
- Stay informed on new product offerings
- Provide world-class customer service
- Oversee personnel assisting with event execution
- Meet guest needs on-site
- Monitor small venues and customer check-ins
- Promote a culture of high performance, accountability, and continuous improvement
- Manage team performance and staffing
- Conduct HR activities including selection and performance management
- Provide coaching and training
- Implement diversity, equity, and inclusion initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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