Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,956.00 - $56,296.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Bonuses
Job Description
Encore is a leading provider of event technology and audiovisual services known for delivering high-quality solutions and world-class service to clients across various events and venues. Operating primarily within the hospitality and event services industry, Encore partners with major hotels, convention centers, and event spaces to provide cutting-edge audio-visual equipment, technical support, and event technology management. The company has a longstanding reputation for its commitment to innovation, customer service excellence, and fostering inclusive work environments that value diversity and employee development.
The role of Director, Event Technology (SNE) at Encore is a critical leadership position responsible for managing the op... Show More
The role of Director, Event Technology (SNE) at Encore is a critical leadership position responsible for managing the op... Show More
Job Requirements
- Bachelor’s degree preferred or equivalent experience
- 3+ years of audiovisual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audiovisual equipment in a live show environment
- Must be able to successfully complete Level 3 Skills training
- Proficiency with computer hardware
- Proficiency with computer software and programs including Internet and Microsoft Office
- Effective leadership abilities and customer satisfaction focus
- A valid driver’s license is required for team members who may operate company vehicles
Job Qualifications
- Bachelor’s degree preferred or equivalent experience
- 3+ years of audiovisual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audiovisual equipment in a live show environment
- Must be able to successfully complete Level 3 Skills training
- Proficiency with computer hardware and software including Microsoft Office
- Effective leadership abilities and customer satisfaction focus
- Valid driver’s license for those operating company vehicles
Job Duties
- Develop and maintain strong relationships with clients at all organizational levels and provide outstanding customer service
- Service events and act as a point of escalation when needed
- Identify key issues and decision makers to facilitate contract renewals
- Consult with venue sales leadership on sales strategies
- Participate in business review presentations
- Manage daily floor operations including scheduling and equipment setup
- Ensure all equipment and services are delivered on time and meet brand standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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