You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $90,000.00 - $120,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
Professional development opportunities
Employee wellness programs
Job Description
The Westin Los Angeles Airport is a premier hotel located strategically at 5400 W Century Blvd in Los Angeles, California. As part of the Marriott International family, this establishment is firmly rooted in a commitment to delivering exceptional guest experiences and fostering an inclusive, supportive work environment. The Westin brand is recognized globally for its dedication to wellness and revitalization, positioning itself as the foremost wellness brand within the hospitality industry. Guests at The Westin Los Angeles Airport enjoy world-class amenities combined with a focus on health and well-being during their stay, making it a preferred destination for both business... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in event management, food and beverage, sales and marketing, or related professional area
- or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 2 years experience in event management, food and beverage, sales and marketing, or related professional area
- ability to lead a team effectively
- excellent communication skills
- ability to manage complex events and financial aspects
- commitment to guest satisfaction
- proficiency in relevant software
- willingness to work full time
- located in or willing to work in Los Angeles, California
Job Qualifications
- High school diploma or GED with 4 years experience in event management, food and beverage, sales, marketing, or related professional area
- or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major with 2 years experience in event management, food and beverage, sales, marketing, or related professional area
- proven leadership skills
- strong communication and interpersonal skills
- ability to manage multiple priorities and complex events
- proficiency in event planning software and Microsoft Office
- knowledge of budgeting and financial management
- customer service orientation
- problem-solving skills
- team-building abilities
Job Duties
- Assign all events turned over to the event planning team
- oversee function space and group room blocks for turned opportunities
- communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures
- lead execution of activities to support the event management strategy
- work with direct reports to review scheduled events and troubleshoot potential challenges or conflicts
- lead discussions to review event complexity and proactively avoid service challenges and failures
- ensure the property is apprised of all groups that will impact property operations
- manage customer budgets to maximize revenue and meet customer needs
- maintain inventories to maximize customer satisfaction and revenue opportunities
- work with highly complex or high profile groups when financial impact will be significant
- lead the catering menu development process
- champion all standards, policies, and procedures for the event planning team
- lead event management meetings
- review comment cards, guest satisfaction results, and other data to identify areas of improvement
- share plans with property leadership and ensure corrective action is taken to continuously improve guest satisfaction
- display leadership in guest hospitality and exemplify excellent customer service
- interact with guests to obtain feedback on product quality and service levels
- respond to and handle guest problems and complaints
- strive to improve service performance
- empower employees to provide excellent customer service
- develop working relationships with outside vendors and establish prices and service agreements
- consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions
- establish customer service guidelines so employees understand expectations and parameters
- ensure employees receive ongoing training to understand guest expectations
- observe service behaviors of employees and provide feedback
- review staffing levels to ensure guest service and planning needs are met
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: