Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Employee assistance program
Job Description
Cleveland Marriott Downtown at Key Tower is a prominent hotel located in the heart of Cleveland, Ohio. This establishment is owned and operated by an independent franchisee, Marriott Hotels Limited, which is a separate entity from Marriott International, Inc. The franchisee independently manages all aspects of the hotel's employment policies including hiring, firing, staffing, compensation, benefits, and other terms. As a well-established hotel, the Cleveland Marriott Downtown offers a blend of sophisticated hospitality services with a focus on delivering exceptional guest experiences and meeting diverse event and lodging needs. The hotel is ideally situated for business travelers, event planners, and... Show More
Job Requirements
- High school diploma or equivalent
- Degree in Hotel and Restaurant Management, Hospitality, Business, or related field preferred
- At least 4 years of related experience
- Knowledge of accounting systems preferred
- Excellent written and oral communication skills
- High level of customer service
- Ability to focus on details and resolve numerical problems
- Ability to work independently and in a team
- Ability to work various shifts including weekends and evenings
- Ability to occasionally lift or move up to 80 pounds
- Strong collaboration and relationship-building skills
Job Qualifications
- High school diploma or equivalent
- Degree in Hotel and Restaurant Management, Hospitality, Business, or a related field preferred
- At least 4 years of related experience
- Knowledge of accounting systems preferred
- Excellent written and oral communication skills
- High level of customer service
- Ability to focus on details and resolve numerical problems
- Ability to work independently and in a team
- Strong collaboration skills and excellent relationship-building abilities
Job Duties
- Assigns all events turned over to Event Planning team
- Oversees function space and group room blocks for turned opportunities
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
- Leads execution of activities to support the Event Management strategy
- Works with direct reports to review scheduled events and troubleshoot potential challenges or conflicts
- Leads discussions to review event complexity and proactively avoid service challenges and failures
- Works with highly complex or high-profile groups when financial impact will be significant
- Leads the catering menu development process
- Champions all standards, policies, and procedures for the Event Planning team
- Leads Event Management meetings
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
- Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
- Interacts with guests to obtain feedback on product quality and service levels
- Responds to and handles guest problems and complaints
- Strives to improve service performance
- Empowers employees to provide excellent customer service
- Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property
- Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions
- Establishes customer service guidelines so employees understand expectations and parameters
- Ensures employees receive on-going training to understand guest expectations
- Observes service behaviors of employees and provides feedback to individuals and or managers
- Reviews staffing levels to ensure that guest service and planning needs are met
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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