Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $117,000.00 - $153,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Performance bonus
employee wellness program
Career development opportunities
Job Description
The Westin Charlotte, located at 601 S College St, Charlotte, North Carolina, is a distinguished property under the Marriott International umbrella, known for providing exceptional hospitality experiences. As part of Marriott International, The Westin Charlotte embraces the values of diversity, inclusivity, and wellness, making it a celebrated workplace in the event management and hospitality industry. Marriott International is dedicated to fostering an environment where the unique backgrounds of associates are valued and celebrated, supporting equal opportunity employment without discrimination on any protected basis, including disability and veteran status. The Westin brand itself is focused on promoting wellness, empowering guests to... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in event management, food and beverage, sales and marketing, or related professional area
- or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in event management, food and beverage, sales and marketing, or related professional area
- strong leadership skills
- excellent communication skills
- knowledge of food handling and sanitation standards
- experience managing budgets
- ability to work collaboratively with cross-functional teams
- willingness to take calculated risks to improve profitability
- ability to manage multiple priorities effectively
Job Qualifications
- High school diploma or GED with 4 years experience in event management, food and beverage, sales and marketing, or related professional area
- or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in event management, food and beverage, sales and marketing, or related professional area
- strong leadership and management skills
- excellent communication and interpersonal skills
- ability to develop and implement strategies aligned with brand business objectives
- knowledge of food handling and sanitation standards
- experience in budget management and profitability analysis
- ability to lead and motivate a diverse team
- proficiency in event technology and planning tools
Job Duties
- Researches and analyzes new products, pricing and services of competition
- works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts
- ensures the property is apprised of all groups that will impact property operations
- works with culinary team to ensure compliance with food handling and sanitation standards
- oversees Event Operations including Banquets, Event Services and Event Technology
- oversees event planning team
- ensures meeting space and corresponding heart of the house areas are cleaned and maintained
- ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines
- leads the execution of brand service initiatives in event management areas
- develops an Event Management strategy that is aligned with the brand’s business strategy and leads its execution
- sets expectations and holds event management leadership team accountable for desired service behaviors related to product and service delivery
- communicates a clear and consistent message regarding departmental goals to produce desired results
- identifies key drivers of business success and keeps team focused on the critical few to achieve results
- ensures integration of departmental goals in game plans
- ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
- introduces ideas to leadership team to enable property to remain competitive
- encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service
- works directly with major groups when high profile and financial impact will be significant (limited instances)
- develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property
- creates an atmosphere in all event management operations areas that meets or exceeds guest expectations
- consults with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions
- works with Human Resources to ensure compliance with applicable laws and regulations
- reviews property specific event operations annually and makes appropriate adjustments
- reviews staffing levels to ensure that guest service and operational needs are met
- communicates and ensures departmental and property emergency procedures are executed when necessary
- ensures that regular, ongoing communication is happening in all areas of event operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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