Director, Business Operations Ecommerce - Shipping & Fulfillment Excellence (Sam's Club)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $110,000.00 - $220,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k)
stock purchase plan
Paid Time Off
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
short-term disability
long-term disability
Company Discounts
Military Leave Pay
Adoption assistance
educational assistance
Job Description
Sam's Club is an American chain of membership-only retail warehouse clubs, operating as a division of Walmart Inc. Known for providing a unique wholesale shopping experience, Sam's Club serves millions of members across the United States by offering bulk products, quality merchandise, and exceptional customer service. As part of a pioneering retail group, Sam's Club is undergoing significant transformation in its ecommerce fulfillment strategies to enhance the member experience. This transformation involves leveraging innovative shipping, routing technologies, and expanding partnerships to deliver member orders quickly, accurately, and cost-effectively.
The role of Director of Business Operations Ecommerce - Shipping & Fulfillme... Show More
The role of Director of Business Operations Ecommerce - Shipping & Fulfillme... Show More
Job Requirements
- Bachelor's degree in business management, information technology, computer science, or related area and 5 years’ experience in eCommerce merchandising, site operations, business management, or related area
- 7 years’ experience in eCommerce merchandising, site operations, business management, or related area
- 2 years’ supervisory experience
- ability to work in a drug-free workplace environment
- strong leadership and communication skills
Job Qualifications
- Bachelor's degree in business management, information technology, computer science, or related area
- 5 years’ experience in eCommerce merchandising, site operations, business management, or related area
- 2 years’ supervisory experience
- experience leading large, complex fulfillment or logistics operations, ideally including ship-to-home
- strong strategic thinking and transformational leadership skills
- ability to analyze both strategic and operational data
- ability to influence cross-functional teams
- proven bias for action with measurable impact
- experience with change leadership across systems and processes
- preferred mastery in Merchandising, Site Operations, Business Management, or related area
Job Duties
- Drive perfect-order performance by improving delivery speed, accuracy, damage-free rates, and on-time performance across shipping channels
- Lead strategic fulfillment transformation by identifying long-term opportunities, shaping future shipping and routing strategies, and advancing towards a scalable, automated, and member-centric model
- Optimize fulfillment routing and cost by blending FedEx and club-based fulfillment to reduce cost, increase speed, and appropriately send orders from the right node
- Lead and develop a high-performing team of managers and senior managers fostering analytical thinking, operational rigor, and decisive action
- Influence alignment across a multi-stakeholder network including supply chain partners, internal operations, and last-mile carriers by articulating strategic direction and operational details
- Use data analytics to translate fulfillment data into actionable insights, narratives, and plans that improve member experience and cost efficiency
- Improve member experience while reducing cost by tightening processes, strengthening systems, and ensuring operational assets deliver best value and fastest service
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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