Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
This role is within a hospitality-focused banquet department that operates as an essential part of a full-service hotel or event venue. The banquet department is responsible for planning, organizing, and overseeing events ranging from corporate meetings to large social gatherings. The company, a hotel with comprehensive event management capabilities, prides itself on delivering excellent customer service and creating memorable experiences for guests. The team is dedicated to maintaining high service standards and exceeding customer expectations while managing daily operational challenges with professionalism and efficiency.
The position requires leadership and a proactive approach to service delivery, focusing on motivating and ... Show More
The position requires leadership and a proactive approach to service delivery, focusing on motivating and ... Show More
Job Requirements
- High school diploma or GED
- minimum 2 years experience in event management or food and beverage industry
- ability to communicate clearly and effectively in writing and verbally
- strong organizational and planning skills
- proficiency with basic computer software
- knowledge of customer service principles
- capacity for leadership and team building
- ability to handle multiple tasks and solve problems efficiently
- willingness to work flexible hours as needed
- commitment to maintaining high standards of sanitation and safety
- understanding of relevant laws and regulations related to event management
- capability to manage financial and inventory controls
- demonstrated analytical thinking and adaptability
Job Qualifications
- High school diploma or GED
- at least 2 years experience in event management, food and beverage, or a related professional area
- knowledge of customer and personal service principles and processes including customer needs assessment, service quality standards, and satisfaction evaluation
- strong reading comprehension skills for work-related documents
- oral comprehension abilities to understand spoken information and ideas
- effective written communication skills
- proficiency with basic math and number facility including addition, subtraction, multiplication, and division
- competency with basic computer hardware and software including word processing and internet browsers
- creativity and originality in problem-solving and service delivery
- strong analytical and critical thinking skills to organize information, recognize patterns, draw conclusions, and develop solutions
- ability to adapt to major changes in tasks or work environment
- proven leadership skills including aligning performance goals, building cohesive teams, and fostering trust
- clear communication skills for conveying information effectively
- dedication to customer focus with active efforts to understand and meet customer needs
- commitment to high work standards and accountability
- capable planning and organizing skills to manage self and team work efficiently
- proficient problem-solving and decision-making abilities
Job Duties
- Set goals and delegate tasks to improve departmental performance
- monitor progress and lead discussions with staff periodically
- project supply needs such as china, glass, silver, buffet presentations, and props
- manage departmental inventories and maintain equipment
- use banquet beverage records to control liquor costs and manage banquet beverage perpetual inventory
- apply knowledge of all laws related to events
- conduct monthly department meetings with the banquet team
- apply and continually broaden knowledge of food and wine pairings and cutting-edge cuisine with emphasis on current event trends
- schedule banquet service staff to forecast and service standards while maximizing profits
- assist team in developing lasting relationships with groups to retain business and increase growth
- maintain established sanitation levels
- adhere to and reinforce all standards, policies, and procedures
- communicate and execute departmental and hotel emergency procedures and ensure staff training in safety procedures
- set a positive example for guest relations
- interact with guests to obtain feedback on product quality and service levels
- respond to and handle guest problems and complaints
- empower employees to provide excellent customer service
- ensure employees understand expectations and parameters
- observe service behaviors of employees and provide feedback
- strive to improve service performance
- review comment cards and guest satisfaction results with employees
- participate in developing and implementing corrective action plans
- emphasize guest satisfaction during meetings and focus on continuous improvement
- review quarterly Meeting Planner Survey results and participate in developing corrective actions
- understand the impact of banquet operations on overall event success and manage activities to maximize customer satisfaction
- act as a liaison to kitchen staff
- attend and participate in all pertinent meetings such as Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, Department, and Intradepartment meetings
- lead shifts and actively participate in servicing events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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