Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.60 - $28.85
Work Schedule
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
Disability Benefits
Paid Time Off
wellness programs
Fertility benefits
401(k)
Job Description
Trinchero Family Estates is a renowned winery and winemaking company with a rich heritage in producing quality wines. Located in Napa, California, the company has built a strong reputation for excellence and innovation in the wine industry. Trinchero Family Estates is dedicated to delivering exceptional experiences to wine enthusiasts and customers through its various channels, including wine clubs and direct-to-consumer eCommerce platforms. The firm is committed to quality, sustainability, and community involvement, making it a respected employer in the Napa Valley region and beyond.
This full-time, non-exempt position within the Sales Department at Trinchero Family Estates is based on-... Show More
This full-time, non-exempt position within the Sales Department at Trinchero Family Estates is based on-... Show More
Job Requirements
- Education: bachelor's degree preferred
- 2-5 years of experience in customer service, winery hospitality or related field
- excellent verbal and written communication skills
- good organizational skills
- enthusiasm for wine and Trinchero Family Estates products
- relaxed, friendly and professional demeanor
- ability to interact effectively with a wide range of contacts
- experience with MS Excel, Outlook, and POS systems a plus
- strong math and analytical skills
- ability to work weekends and holidays
- ability to lift at least 45 pounds
- ability to stand for long periods
- ability to perform moderate to heavy physical work
- work on-site at Trinchero Family Estates facilities
Job Qualifications
- Bachelor's degree preferred
- 2-5 years of experience in customer service, winery hospitality or a related field
- excellent verbal and written communication skills
- good organizational skills and ability to follow through on projects with minimal supervision
- enthusiasm for wine and Trinchero Family Estates products
- relaxed, friendly and professional demeanor in-person and on the telephone
- ability to interact effectively with a wide range of contacts including the public, co-workers, and other departments
- experience with MS Excel, Outlook, and POS systems a plus
- strong math and analytical skills
Job Duties
- Respond to customer inquiries via phone, email, or written correspondence in a timely and professional manner
- resolve issues related to orders, shipments, cancellations, special requests, and on-hold memberships
- provide accurate information regarding wine selections, club benefits, and promotions
- maintain compliance with company policies and service standards while ensuring customer satisfaction
- administer all aspects of Wine Club and eCommerce, including marketing activities, billing, customer service, inventory tracking, and special promotions
- manage member database and mailing lists and update customer information as needed
- prepare and send newsletters, pre-shipment emails, and event invitations and track RSVPs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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