Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.60 - $28.85
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Paid Time Off
wellness programs
401(k) Plan
Fertility and family building benefits
Job Description
Trinchero Family Estates is a distinguished winery and wine producer located in Napa, California, renowned for its commitment to crafting high-quality wines and delivering exceptional customer experiences. As one of the largest family-owned wineries in the United States, Trinchero Family Estates boasts a rich heritage and a diverse portfolio of wines, which they distribute through various channels including direct-to-consumer platforms and retail outlets. The company is dedicated to innovation in winemaking and customer engagement, ensuring that every interaction with their brand reflects their passion for excellence and a deep appreciation for the art of winemaking. Trinchero Family Estates operates with... Show More
Job Requirements
- Bachelor's degree preferred
- 2-5 years of experience in customer service, winery hospitality or a related field
- Excellent verbal and written communication skills
- Good organizational skills and the ability to follow through on projects with minimal supervision
- Enthusiasm for wine and Trinchero Family Estates products
- Relaxed, friendly and professional demeanor both in-person and on the telephone
- Ability to interact effectively with a wide range of contacts including the public, co-workers and members of other departments
- Experience with MS Excel, Outlook, and POS systems a plus
- Strong math and analytical skills
Job Qualifications
- Bachelor's degree preferred
- 2-5 years of experience in customer service, winery hospitality or a related field
- Excellent verbal and written communication skills
- Good organizational skills and the ability to follow through on projects with minimal supervision
- Enthusiasm for wine and Trinchero Family Estates products
- Relaxed, friendly and professional demeanor both in-person and on the telephone
- Ability to interact effectively with a wide range of contacts including the public, co-workers and members of other departments
- Experience with MS Excel, Outlook, and POS systems a plus
- Strong math and analytical skills
Job Duties
- Respond to customer inquiries via phone, email, or written correspondence in a timely and professional manner
- Resolve issues related to orders, shipments, cancellations, special requests, and on-hold memberships
- Provide accurate information regarding wine selections, club benefits, and promotions
- Maintain compliance with company policies and service standards while ensuring customer satisfaction
- Administer all aspects of Wine Club and eCommerce, including marketing activities, billing, customer service, inventory tracking, and special promotions
- Manage member database and mailing lists
- update customer information as needed
- Prepare and send newsletters, pre-shipment emails, and event invitations
- track RSVPs
- Coordinate shipments for club and retail, including staging will-call orders and monitoring compliance with reciprocal states and shipping requirements
- Collaborate with Email Marketing Coordinator to develop campaigns that drive eCommerce and Wine Club goals
- Prepare marketing materials such as tasting notes, recipes, and feature articles
- Assist with planning and execution of club events and wine pairing suggestions
- Monitor and maintain Wine Club collateral used by tasting rooms
- promote club sign-ups
- Assist with special projects and miscellaneous administrative duties as directed
- Provide information about Trinchero Family Estates products and services to customers
- Ensure adherence to company guidelines and maintain a positive brand image
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: