Dining Room Manager, Chef Daniel Humm x The Charleston Place
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
meal discounts
Job Description
The Charleston Place is a renowned luxury hotel located in the heart of Charleston, South Carolina. Recognized for its exceptional hospitality and commitment to providing an unparalleled guest experience, The Charleston Place stands as a prestigious destination for travelers seeking top-tier accommodations, dining, and service. The hotel features exquisite dining options, including the Meeting at Market restaurant, known for its innovative menus, upscale ambiance, and dedication to quality. As a luxury hotel, The Charleston Place emphasizes high standards in customer service, operations, and hospitality excellence, drawing a diverse clientele that includes business travelers, tourists, and local patrons.
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Job Requirements
- College or vocational degree required preferably in hotel or restaurant management, sales, or marketing
- Minimum five years of experience in a leadership position in a 4- or 5-star restaurant with at least three years of progressive management
- Accounting, budgeting, and financial statement working knowledge
- Proven leadership qualities
- Full working knowledge of restaurant operations, budgets, and management
- Ability to communicate with hotel guests, suppliers, and employees effectively
- Knowledge of applicable State and Federal labor, liquor, and restaurant laws and regulations
- Ability to provide friendly, efficient, and courteous service to guests
- Ability to analyze written reports and prepare written or typed reports
- Ability to access, input, and retrieve information on computer systems
- Ability to work independently and exercise judgment to resolve personnel and production issues
- Ability to handle stress inherent in overseeing operations, interacting with colleagues, and resolving guest problems
- Ability to work under pressure, be organized, self-motivated, and work well with others
- Strong positive attitude and ability to initiate light conversations with guests
- Knowledge of hotel property and operating hours of each guest service area
- Basic knowledge of Charleston and the surrounding areas
- Ability to provide legible communication
- Must be able to complete work in a timely, accurate, and thorough manner
- Ability to work effectively and relate well with senior management, colleagues, subordinates, and individuals inside and outside the hotel
- Understanding of the luxury hotel environment
- Additional foreign language skills are a plus
- Must be able to lift at least 30 pounds
- Must be able to resolve problems, handle conflict, and make effective decisions under pressure
- The role may require extended periods of time on your feet
- Clear vision for reading reports, analyzing data, and overseeing departmental activities
- Good hearing for effective communication
- Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions
Job Qualifications
- College or vocational degree preferably in hotel or restaurant management, sales, or marketing
- Minimum five years of experience in a leadership position in a 4- or 5-star restaurant with at least three years of progressive management
- Proven leadership qualities
- Full working knowledge of restaurant operations, budgets, and management
- Ability to communicate with hotel guests, suppliers, and employees effectively
- Knowledge of applicable State and Federal labor, liquor, and restaurant laws and regulations
- Ability to provide friendly, efficient, and courteous service to guests
- Ability to analyze written reports and prepare written or typed reports
- Ability to access, input, and retrieve information on computer systems
- Ability to work independently and exercise judgment to resolve personnel and production issues
- Ability to handle stress and work under pressure while remaining organized and self-motivated
- Strong positive attitude and ability to initiate light conversations with guests
- Knowledge of hotel property and operating hours of guest service areas
- Understanding of the luxury hotel environment
- Additional foreign language skills are a plus
Job Duties
- Assist the restaurant manager in overseeing all aspects of restaurant operations including staffing, scheduling, and inventory management
- Be thoroughly familiar with all Meeting at Market menu items, specials, beverages, etc.
- Maintain safe working conditions and practices
- Conduct daily pre-meal meetings with service staff
- Supervise the floor during operation and coordinate all functions in the dining room during service
- Set service staff schedules
- Monitor and handle guest complaints ensuring guest satisfaction
- Review departmental profits and payroll expenses
- Review and maintain other expense control sheets
- Identify and implement methods for efficiency and reduction of payroll costs
- Administer pay increases according to length of service, performance evaluation and hotel policy
- Assist in the development of new marketing ideas within the department
- Prepare monthly, quarterly, and yearly budget forecasts
- Conduct performance evaluations and disciplinary procedures
- Expedite table turnover and table resetting
- Coordinate and supervise the ordering of all Meeting at Market supplies
- Conduct the monthly inventory of supplies
- Negotiate with external vendors
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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