Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $21.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Employee assistance program
Job Description
Aramark is a global leader in food services and facilities management, proudly serving millions of guests every day across 15 countries. Rooted in service and united by a strong sense of purpose, Aramark strives to make a positive impact on its employees, partners, communities, and planet. The company is committed to fostering an inclusive workplace that values diversity and equal employment opportunities, ensuring that all employees feel welcome and supported regardless of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or any other protected characteristic. With a... Show More
Job Requirements
- high school diploma or equivalent
- previous customer service experience preferred
- experience in food service, dietary clerk, or related field preferred
- ability to communicate fluently in English
- able to stay calm under pressure
- proficient with web-based software and telephone use
- flexible and adaptable to changing job duties
- typical typing speed of 35 - 45 words per minute
Job Qualifications
- previous customer service and/or call center experience preferred
- experience in food service, dietary clerk, or related field preferred
- ability to communicate fluently in English, bilingual or multilingual a plus
- ability to stay calm under pressure
- comfort with using technology including web-based software, keyboard, and telephone headset
- typical typing speed of 35 - 45 wpm
- flexibility and adaptability to change
Job Duties
- function comfortably in a fast-paced call center environment where every call is recorded and assessed to ensure performance levels are maintained
- maintain friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers
- adapt to customer needs
- answer phones and take menu orders
- answer questions or appropriately direct calls related to patient meal or nutritional needs
- use software to record patient orders
- maintain general knowledge of therapeutic diets to ensure accuracy in meal orders
- collaborate closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
- maintain confidentiality and adhere to safety and sanitation standards
- comply with Aramark's standards of operation and business conduct policy
- maintain records and reports to ensure compliance with all local, state, and federal regulations and codes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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