Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Employee assistance program
Job Description
Aramark is a global leader in providing food, facilities, and uniform services to millions of customers across 15 countries. With a deep-rooted commitment to service, Aramark strives to create positive impacts for its employees, partners, communities, and the environment. The company is built on a foundation of respect, diversity, and inclusion, providing equal employment opportunities without discrimination based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other legally protected characteristics. Aramark emphasizes career development by fostering a workplace where talents are nurtured, passions are fueled,... Show More
Job Requirements
- high school diploma or equivalent preferred
- previous experience in customer service or call center environment preferred
- knowledge of food service or dietary practices preferred
- strong verbal communication skills
- ability to use computers and software applications proficiently
- typing speed of 35 to 45 wpm
- ability to handle stressful situations calmly
- flexibility to adapt to changing work needs
Job Qualifications
- previous customer service and/or call center experience preferred
- experience in food service, as a dietary clerk, or in a related field preferred
- needs to communicate fluently in the English language, bilingual or multilingual a plus
- ability to stay calm under pressure
- comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift
- typical typing speed of 35 - 45 wpm
- must be flexible and adaptable to change
Job Duties
- function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained
- maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers
- adaptable to customer needs
- responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs
- uses software to record patient orders
- maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately
- works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
- maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards
- maintains compliance with ARAMARK's standards of operation, adheres to ARAMARK's Business Conduct Policy at all times, maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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