Dietary Worker - Lemuel Shattuck - Patient Services
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
work/life resources
retirement savings plan
Paid Time Off
Disability Coverage
Job Description
Aramark is a global leader in food, facilities, and uniform services. Serving millions of guests daily across 15 countries, Aramark is rooted in service and dedicated to making a positive impact on its employees, partners, communities, and the planet. The company is committed to providing a supportive work environment where employees are encouraged to develop their talents, pursue challenges, and grow professionally. Aramark values diversity and inclusion, ensuring equal employment opportunity for all individuals regardless of race, color, religion, national origin, age, sex, gender identity, disability, veteran status, or other legally protected characteristics. This commitment helps create a sense of... Show More
Job Requirements
- high school diploma or equivalent preferred
- previous customer service experience preferred
- ability to communicate effectively in English
- ability to use computer and software systems
- ability to handle multiple calls in a fast-paced environment
- strong interpersonal skills and professionalism
- ability to maintain confidentiality
- ability to stay calm under pressure
- flexibility to adapt to changing job duties and schedules
Job Qualifications
- previous customer service and/or call center experience preferred
- experience in food service, as a dietary clerk, or in a related field preferred
- ability to communicate fluently in English, bilingual or multilingual a plus
- ability to stay calm under pressure
- comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift
- typical typing speed of 35 - 45 wpm
- must be flexible and adaptable to change
Job Duties
- function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained
- maintain friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers
- adapt to customer needs
- responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs
- use software to record patient orders
- maintain general knowledge of therapeutic diets to ensure meal orders are processed accurately
- work closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
- maintain the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards
- maintain compliance with ARAMARK's standards of operation and adhere to ARAMARK's Business Conduct Policy at all times
- maintain all records and reports to ensure compliance with all local, state, and federal regulations and codes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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