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Job Overview
Employment Type
Full-time
Compensation
Hourly
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
Workplace flexibility
Job Description
Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. With a robust commitment to service, innovation, and sustainability, Aramark strives to create positive, meaningful impacts for its clients, communities, and employees. The company emphasizes equality, diversity, and inclusion, ensuring an environment where all team members have equal opportunities and feel empowered to grow professionally. Aramark's mission centers on doing great things for each other, partners, communities, and the planet, fostering a workplace culture that promotes talent development, passion, and purposeful work.
The position of Diet... Show More
The position of Diet... Show More
Job Requirements
- Previous customer service and/or call center experience preferred
- Experience in food service, as a dietary clerk, or in a related field preferred
- Needs to communicate fluently in the English language
- Ability to stay calm under pressure
- Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift
- Must be flexible and adaptable to change
Job Qualifications
- Previous customer service and/or call center experience preferred
- Experience in food service, as a dietary clerk, or in a related field preferred
- Needs to communicate fluently in the English language, bilingual or multilingual a plus
- Ability to stay calm under pressure
- Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift
- Typical typing of 35 – 45 wpm
- Must be flexible and adaptable to change
Job Duties
- Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained
- Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers
- Adaptable to customer needs
- Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs
- Uses software to record patient orders
- Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately
- Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
- Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards
- Maintains compliance with ARAMARK’s standards of operation and adheres to ARAMARK’s Business Conduct Policy at all times
- Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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