You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $21.25
Work Schedule
Standard Hours
Benefits
Life-long pension
457B retirement plan
Paid Time Off
Paid holidays
wellness day
Volunteer day
Medical insurance
Dental Insurance
Vision Insurance
Job Description
The City and County of Denver is a vibrant and inclusive municipal government organization dedicated to serving the community and enhancing the quality of life for its residents. With a diverse team of over 11,000 employees, Denver is committed to fostering a workplace environment that values diversity, equity, and inclusion. Working for Denver means being part of a motivated workforce that works with purpose to address the needs and challenges of the city’s population, supporting services that impact people’s lives in meaningful ways. The City offers competitive pay, comprehensive benefits, and opportunities for growth to attract and retain talented individuals... Show More
Job Requirements
- Graduation from high school or possession of a GED, HiSET or TASC certificate
- Two years of customer service experience in a call center environment
- Ability to use Microsoft Office products
- Ability to read and interpret complex regulations
- Experience with high-volume data entry
- Must reside in Colorado for telecommuting days
- Ability to handle high call volumes
- Excellent communication skills
Job Qualifications
- Graduation from high school or possession of a GED, HiSET or TASC certificate
- Two years of customer service experience in a call center environment
- Proficiency with Microsoft Office products including Outlook, Word, and Excel
- Ability to read, understand, interpret, and apply complex regulations
- Experience with high-volume data entry
- Bilingual skills in Spanish and English preferred but not required
- Strong communication and problem-solving skills
- Ability to manage multiple tasks in a fast-paced environment
Job Duties
- Provide comprehensive customer service in a contact center environment by responding to complex customer requests on DHS programs and services
- Assist customers with inquiries or problems by determining their needs and the urgency of issues
- Create or access cases in the CRM module of PeopleSoft to enter and update information on customer inquiries or problems
- Conduct research using the Colorado Benefits Management System to provide accurate answers to customer inquiries
- Provide clear and complete information explaining regulations, policies, and procedures based on DHS knowledge and systems
- Act as a liaison between customers and DHS staff by following up on requests or complaints and resolving service issues
- Observe and comply with departmental policies, customer service quality standards, and compliance guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All