Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $60,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Flexible Schedule
Job Description
The McNay Art Museum, a renowned and historic institution, is dedicated to providing unique cultural experiences through its art collections, exhibitions, and various public programs. As a celebrated museum, the McNay offers visitors a chance to explore diverse art forms within a beautifully curated environment, hosting numerous special events that include weddings, corporate gatherings, and private celebrations. This vibrant institution is committed to enriching the community by facilitating engaging visitor experiences and maintaining a welcoming atmosphere for all patrons. With a continued focus on growth and excellence, the McNay seeks to expand its offerings and enhance its revenue through strategic... Show More
Job Requirements
- High energy, self-starter who is proactive in identifying and soliciting new business
- must possess superior customer service skills and ability to manage multiple projects simultaneously
- excellent writing and speaking ability and strong interpersonal skills
- experienced sales and event rental skills are a must
- previous team management experience is required
- should be proficient in the use of a point-of-sale system, Microsoft Office suite, and CRM (Altru)
- must have flexible working hours, as evening and weekend duty are frequently required
Job Qualifications
- Bachelors degree or equivalent experience
- minimum five years special events or rental management experience
- proven sales and event rental skills
- customer service excellence
- strong interpersonal and communication skills
- team management experience
- proficiency in point-of-sale systems, Microsoft Office, and CRM software
- strong organizational and multitasking abilities
- leadership and self-motivation
- flexibility for evening and weekend work
Job Duties
- Manages and coordinates all aspects of rental events including client solicitation, contracts, and event details
- creates and manages annual rental revenue goals and a portfolio of over 100 events
- provides regular rental revenue reports to the Head of Development
- delivers outstanding customer service to clients throughout rental process
- maintains current knowledge of pricing standards to grow revenue
- works with leadership to create and revise rental policies
- collaborates with event rental vendors to ensure compliance with Museum policies
- manages client requests for additional rental needs including invoicing
- oversees part-time Event Specialists ensuring proper onboarding and training
- manages monthly work schedules to ensure event coverage and serves as backup during absences
- cultivates relationships with local event planners and businesses to increase bookings
- oversees departmental budget planning and control
- oversees visitor experience ensuring excellent customer service across departments
- manages part-time Visitor Experience Associates with appropriate training
- maintains knowledge of membership, admission fees, and promotions
- manages front desk operations and coverage, serving as backup when needed
- develops and maintains documents and procedures for visitor operations
- tracks and reports visitor admissions and revenue
- establishes dress code requirements for visitor team
- ensures accurate cash handling and transaction procedures
- maintains confidentiality and positive relationships with Board, staff, volunteers, members, and visitors
- manages photography program including reservations and inquiries
- reviews and revises photography policies and pricing
- solicits additional photography sessions to enhance revenue
- provides photography revenue tracking
- facilitates communication between visitor staff and security
- solicits feedback for process improvements and implements changes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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