Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $1.00
Work Schedule
Standard Hours
Benefits
Group medical
Dental
Vision
Life
disability
Paid Time Off
Sick Time
401(k) plan with Company Match
flexible benefit plan
Employee assistance program
Job Description
Terranea is a luxury resort nestled on the beautiful California coastline, known for its exceptional hospitality and comprehensive array of services designed to provide unforgettable guest experiences. As a respected destination that caters to leisure and corporate clients alike, Terranea prides itself on blending stunning natural surroundings with top-tier amenities and personalized services. The resort offers a variety of accommodations, fine dining, recreational activities, and event spaces, making it an ideal choice for both relaxing getaways and professional engagements. The commitment to excellence in guest service and attention to detail sets Terranea apart in the hospitality industry, creating a welcoming... Show More
Job Requirements
- Possession of a high school diploma
- Two years recreation, hospitality or special event experience
- Fluency in English both verbal and non-verbal
- Ability to perform job functions with attention to detail, speed and accuracy
- Ability to prioritize and organize
- Ability to be a clear thinker, remaining calm and resolving problems using good judgment
- Ability to follow directions thoroughly
- Ability to understand guest service needs
- Ability to work cohesively with co-workers as part of a team
- Ability to work with minimal supervision
- Ability to maintain confidentiality of guest information and pertinent hotel data
- Preferably possess a college diploma
- Fluency in a second language, preferably Spanish
- Previous guest relations training
Job Qualifications
- Fluency in English both verbal and non-verbal
- Provide legible communication
- Perform job functions with attention to detail, speed and accuracy
- Prioritize and organize tasks effectively
- Think clearly and resolve problems using good judgment
- Follow directions thoroughly
- Understand guest service needs
- Work cohesively as part of a team
- Work with minimal supervision
- Maintain confidentiality of guest information and hotel data
- Possession of a high school diploma
- Two years recreation, hospitality or special event experience
- Fluency in a second language, preferably Spanish
- Previous guest relations training
- College diploma preferred but not required
- Ability to communicate clearly and professionally
Job Duties
- Plan and execute corporate group events including activities, décor, entertainment, and transportation
- Coordinate with Recreation department and Destination Services vendors for regular planning and updates
- Manage administration and invoicing of Destination Services
- Maintain detailed knowledge of all Destination Services offerings and comply with departmental policies and standards
- Facilitate group team-building events and assist with décor setup
- Process charges to group master accounts or guest accounts
- Research and create new group offerings and update marketing materials
- Book and block Destination Services activities in FareHarbor
- Confirm all event details including activities, décor, entertainment, and transportation
- Create Banquet Event Orders and diagrams
- Communicate event details with other resort departments
- Respond promptly to guests and maintain positive guest relations
- Monitor cleanliness and organization of work areas
- Track budget and revenue for group events
- Send vendor confirmations and manage contracts
- Assist in creating decks and proposals
- Coordinate staff scheduling for events
- Create and submit expense reports and update department SOPs
- Communicate with Accounting regarding vendor payments
- Use systems such as BirchStreet, FareHarbor, Salesforce, and POS
- Order necessary supplies for office and events
- Demonstrate flexibility to support other Destination Services and resort functions as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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