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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $32.69 - $43.75
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligibility
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Professional Development
Job Description
Marriott St. Louis Grand is a prestigious property located in the heart of Saint Louis, Missouri, offering an exceptional hospitality experience that combines modern amenities with historic charm. As part of Marriott International, one of the world's leading hospitality companies, the Marriott St. Louis Grand prides itself on delivering outstanding service and creating memorable experiences for guests. The hotel provides a range of accommodations, meeting spaces, dining options, and recreational facilities that cater to both business and leisure travelers. Their commitment to excellence and innovation makes them a top choice for visitors and event planners in the region. Marriott International... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in sales and marketing, guest services, or related professional area
- OR 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
- 2 years experience in sales and marketing or related professional area
- Ability to manage multiple tasks and priorities
- Excellent communication and negotiation skills
- Proficiency in Microsoft Office
- Ability to work flexible hours including nights and weekends
- Must be able to relocate or commute to Saint Louis, Missouri
- Must be eligible to work in the United States
Job Qualifications
- High school diploma or GED with 4 years experience in sales and marketing, guest services, front desk, or related area
- OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 2 years experience in sales and marketing or related area
- Large group sales experience preferred
- Strong communication and interpersonal skills
- Ability to up-sell and close sales proficiently
- Understanding of local market and competition
- Skilled in customer service and relationship building
- Proficient in sales software and Microsoft Office
- Ability to work collaboratively across teams
- Experience coordinating events and site visits
Job Duties
- Pulls through business and achieves revenue goals for all opportunities booking through the Sales Office
- Partners with Area Sales to identify new group/catering business and achieve personal and property revenue goals
- Partners with the Sales Office to book group events within the group booking parameters
- Up-sells products and services, with the ability to bring the sale to closure
- Engages in proactive selling of all facilities such as spa, golf, and restaurants to leisure guests and group planners
- Assists with selling, implementation and follow-through of group sales promotions
- Coordinates and executes all site inspections/visits at the property for out-of-market and in-market sales managers
- Provides accurate, complete and effective turnover to Event Management
- Represents sales department at staff meetings and stand up meetings and reports on sales activity
- Attends pre- and post-convention meetings to understand group needs and obtain feedback on quality of product and service levels
- Builds and strengthens relationships with existing and new customers to enable future bookings
- Acts as Personal Concierge to clients on site to help coordinate special requests
- Monitors the effective resolution of guest issues that arise from the sales process
- Verifies that the business is turned over properly and timely for quality service delivery
- Implements the brand’s service strategy and initiatives in all sales processes
- Participates in and practices daily service basics of the brand to drive customer satisfaction and loyalty
- Performs other duties as assigned to meet business needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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