Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
Albertson's is a leading grocery retail company known for its commitment to personalized customer service and quality products. Operating in a temperature-controlled store environment, Albertson's offers a diverse range of grocery items and specialty services, including a dedicated coffee bar. The company emphasizes high standards in sanitation, safety, product display, and customer relations to provide an exceptional shopping experience. With a strong focus on community and employee development, Albertson's operates stores that are welcoming and well-maintained, ensuring that all associates perform their duties accurately and with integrity. The coffee bar within Albertson's is a specialized section that offers freshly prepared... Show More
Job Requirements
- working knowledge of all coffee bar job duties
- ability to taste, smell, and test products
- strong communication skills
- good leadership and interpersonal skills
- proven ability to manage people
- ability to maintain composure with customers, vendors, and co-workers
- knowledge of employment laws and workplace practices
- understanding of company practices and vendor policies on storage, displays, production, safety, sanitation, and loss prevention
- ability to describe products and educate customers on coffee and related merchandise
- ability to judge and react to business activity
- knowledge of product quality, variety, standards, storage, sanitation, and labeling
- knowledge of basic mathematics and measurements
- ability to lift and maneuver objects up to 55 lbs
- manual dexterity and good eye-hand coordination
- mental alertness for safe and accurate completion of work
- proficiency operating computer software and electronic ordering devices
- ability to operate mixers, coffee makers, and production equipment
- knowledge of cleaning supplies and safety equipment
- knowledge of profit and loss statements
- availability to work nights, weekends, and holidays
- good attendance
- awareness of potential hazards from equipment
Job Qualifications
- experience in coffee bar operations or similar food service environment
- supervisory or team leadership experience
- customer service expertise
- solid understanding of inventory management and ordering processes
- familiarity with health and safety regulations
- excellent communication and interpersonal skills
- experience with cash handling and point-of-sale systems
- ability to train and develop staff
- knowledge of promotional merchandising techniques
- ability to manage scheduling and labor costs
- problem-solving and conflict resolution skills
- ability to maintain confidentiality
- commitment to company values and service excellence
Job Duties
- Champion company and division customer service programs to meet or exceed customer service goals
- handle customer relations in a positive manner including effective resolution of complaints
- fulfill customer orders by preparing specialty drinks and stocking pastry and display cases
- order, receive, stock, display, and rotate products ensuring compliance with quality and inventory standards
- maintain and clean all production equipment
- operate checkstand equipment and monitor cash handling procedures
- assist customers with product questions and orders
- liaise with vendors to ensure compliance
- supervise, motivate, train, and participate in hiring coffee bar personnel
- schedule personnel to ensure adequate coverage and meet budgetary goals
- supervise day-to-day coffee bar functions to achieve service and sales objectives
- conduct daily inspections and initiate corrective measures for stock, sanitation, safety, and security
- assist with cleaning, stocking, storage, and customer service duties
- implement promotional and seasonal displays
- control shrink and expenses and complete required paperwork and logs
- maintain and organize work, sales areas, backroom, cooler, and freezer
- ensure proper merchandising and signing procedures
- follow company and vendor policies on pricing and handling reduced items
- answer and respond to incoming calls and resolve customer complaints
- train and instruct associates in proper work duties and conduct weekly sales meetings
- monitor and report associate performance and complaints to store director
- maintain confidentiality regarding associates and company information
- perform all duties safely, accurately, and with integrity
- perform other necessary duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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