Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.40
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
competitive salary
Monthly bonuses
401-K match
Health Insurance
Paid Time Off
Employee Discounts
Career development opportunities
Job Description
Buffalo Wild Wings, operated by World Wide Wings, is a leading franchisee managing over 60 restaurants across seven states, renowned for delivering an exhilarating sports bar experience centered around major sporting events such as the NFL Playoffs, NBA games, Premier League Soccer, and the Super Bowl. The brand is dedicated to creating an engaging environment where fans and guests can enjoy high-quality wings, a variety of beverages, and the thrill of live sports, all while being part of a dynamic and fast-paced atmosphere. World Wide Wings prides itself on upholding a culture that values both customer satisfaction and employee development,... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in a managerial role within a restaurant or hospitality setting
- Ability to work in a fast-paced environment
- Strong organizational and multitasking skills
- Availability to work flexible hours including nights, weekends, and holidays
- Must be at least 21 years old for bar management positions
- Compliance with all state required training and permits
Job Qualifications
- Experience in restaurant or hospitality management
- Strong leadership and team development skills
- Ability to manage budgets and labor costs
- Knowledge of food safety standards and compliance
- Excellent communication and interpersonal skills
- Proficiency with performance measurement tools such as GEM, QSCs, audits, and P&L analysis
- Ability to motivate and inspire team members
- Experience in staff recruiting, training, and performance evaluation
Job Duties
- Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of department team members
- Responsible for WCT training in the department and maintaining the department at training store certification
- Develops direct reports by creating action/development plans when necessary
- Coordinates with other department managers on hiring decisions to ensure growth opportunities exist for team members
- Creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs
- Creates, develops and implements incentive programs and contests for department
- Actively motivates team members to participate in all company promotions and incentives
- Responsible for providing regular performance feedback, including timely performance appraisals and development of department
- Administers semi-annual merit increase process
- Assists General Manager with coaching other managers on effective performance management procedures
- Oversees MIT training during training weeks
- Ensures WCTs are correctly scheduled to conduct the training of the department modules
- Assists General Manager with the on-going performance management and development of Bar, Hospitality and Assistant Managers
- Utilizes World Wide Wings support teams/subject matter experts when necessary or required
- Provides coaching and follow up to direct reports to ensure execution of service standards and guest experience
- Communicates effectively to direct reports by holding departmental meetings on a timely basis to communicate successes, new procedures, and areas of opportunity
- Ensures all department team members have current state required training and permits
- Actively looks for and identifies techniques to attract new guests
- Responsible for the restaurant's Guest Comment program
- Ensures all food quality guest complaints are appropriately handled on a timely basis
- Provides feedback and coaching to managers on methods for handling guest complaints concerning food quality
- Utilizes Guest Experience Management (GEM) program to provide feedback to team members and makes the adjustments necessary to ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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