Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.39
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive salary
Monthly bonuses
401(k) with Company Match
employee discount
Professional development opportunities
Comprehensive benefits program
Supportive team environment
Job Description
Buffalo Wild Wings is a renowned sports bar and restaurant franchise known for bringing the exhilarating atmosphere of game days to its guests through a combination of great food, drinks, and live sports entertainment. Operated by World Wide Wings, a rapidly expanding franchisee managing over 60 locations across seven states, this establishment prides itself on offering an unmatched experience for sports enthusiasts and casual diners alike. With a focus on high-quality wings, diverse beer selections, and premier service, Buffalo Wild Wings has become a go-to destination for fans of NFL playoffs, NBA games, Premier League soccer, and major events like... Show More
Job Requirements
- Two or more years of restaurant or hospitality management experience
- Passion and commitment in a fast paced environment
- Team focused with ability to support team members
- Open availability including late nights and weekends
- Highly motivated, self-directed and results driven
- Strong organizational skills and professional communication skills
- Ability and desire to create a fun, exciting environment
- Skilled with basic mathematical computations
- Proven ability to manage multiple priorities
- Maintain confidential information and enforce company policies
- Experience managing a restaurant with a full bar preferred
- Completion of high school education or equivalent
- Valid driver's license
- Satisfactory background check
- Ability to lift 50 pounds regularly
- Completion of Buffalo Wild Wings Management Certification program
Job Qualifications
- Two or more years of restaurant or hospitality management experience
- Passion and commitment in a fast paced environment especially involving wings, beer and sports
- Team focused with ability to champion and support team members
- Open availability including late nights and weekends
- Highly motivated, self-directed and results driven
- Strong organizational skills, attention to detail and professional communication skills
- Ability and desire to create a fun, exciting environment for guests and team members
- Skilled with basic mathematical computations
- Proven ability to manage multiple priorities in a fast paced work environment
- Ability to maintain confidential information and enforce company policies
- Experience managing a restaurant with a full bar preferred
- Completion of high school education or equivalent
- Valid driver's license to travel between units
- Completion of Buffalo Wild Wings Management Certification program
- Ability to lift 50 pounds regularly
Job Duties
- Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of department team members
- Responsible for WCT training in the department and maintaining the department at training store certification
- Develops direct reports by creating action/development plans when necessary
- Coordinates with other department managers on hiring decisions to ensure growth opportunities exist for team members
- Creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs
- Creates, develops and implements incentive programs and contests for department
- Actively motivates team members to participate in all company promotions and incentives
- Provides regular performance feedback, including timely performance appraisals and development of department
- Administers semi-annual merit increase process
- Assists General Manager with coaching other managers on effective performance management procedures
- Oversees MIT training during training weeks and ensures WCTs are correctly scheduled
- Assists General Manager with ongoing performance management and development of Bar, Hospitality and Assistant Managers
- Utilizes World Wide Wings support teams/subject matter experts when necessary
- Provides coaching and follow up to direct reports to ensure execution of service standards and guest experience
- Communicates effectively to direct reports by holding departmental meetings on a timely basis
- Ensures all department team members have current state required training and permits
- Actively looks for and identifies techniques to attract new guests
- Responsible for the restaurant's Guest Comment program and handling food quality guest complaints
- Utilizes Guest Experience Management (GEM) program to provide feedback and ensure guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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