Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.40
Work Schedule
Rotating Shifts
Flexible
Benefits
competitive salary
Monthly bonuses
401-K match
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Job Description
World Wide Wings is a distinguished and rapidly expanding franchisee of Buffalo Wild Wings, currently operating over 60 restaurants across seven states. Buffalo Wild Wings is renowned for its energetic atmosphere centered around major sporting events such as NFL Playoffs, NBA games, Premier League Soccer, and the Super Bowl, providing fans with an immersive stadium-like experience. As a leader in the casual dining and sports bar industry, World Wide Wings is committed to delivering top-tier service, quality food, and an unforgettable entertainment environment to sports enthusiasts and casual diners alike. With a strong emphasis on team culture, professional development, and... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in restaurant supervisory or management roles
- Knowledge of food safety and health regulations
- Ability to manage and develop a team
- Strong organizational and communication skills
- Capability to analyze financial reports
- Willingness to work flexible hours including nights and weekends
- Legal authorization to work in the country
Job Qualifications
- High school diploma or equivalent
- Prior supervisory or managerial experience in a restaurant environment preferred
- Knowledge of food safety and sanitation standards
- Experience with inventory and cost control
- Strong leadership and team development skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Familiarity with restaurant performance measurement tools
- Understanding of profit and loss statements
- Ability to handle multiple responsibilities simultaneously
- Commitment to providing excellent customer service
Job Duties
- Manage staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of department team members
- Maintain department at training store certification through WCT training
- Develop direct reports by creating action and development plans
- Coordinate with other Department Managers on hiring decisions
- Create weekly department schedules within budgeted labor guidelines
- Create, develop and implement incentive programs and contests for the department
- Provide regular performance feedback including timely performance appraisals
- Administer semi-annual merit increase process
- Assist General Manager with coaching other managers on effective performance management
- Oversee MIT training during training weeks
- Assist General Manager with performance management and development of Bar, Hospitality and Assistant Managers
- Utilize World Wide Wings support teams and subject matter experts when necessary
- Provide coaching and follow up to direct reports to ensure execution of service and guest experience standards
- Communicate effectively through departmental meetings
- Ensure all department team members have current state training and permits
- Attract new guests through innovative techniques
- Manage the restaurant's Guest Comment program handling food quality complaints
- Use Guest Experience Management program for feedback and adjustments
- Facilitate adherence to new food product rollouts
- Ensure team members meet quality, recipe and portioning standards
- Communicate with food and alcohol vendors ensuring timely, quality delivery
- Ensure utilization of all menu specs and department specific systems
- Coach managers and team members on quality, service, and cleanliness standards
- Analyze restaurant performance tools and create action plans
- Conduct administrative manager functions including entering invoices and inventory
- Monitor and report equipment repair needs
- Operate department consistent with Board of Health and food safety practices
- Correct BOH and Steritech issues promptly
- Manage bar product and promotion rollouts
- Ensure compliance with alcohol incident logs and bar procedures
- Oversee food cost and labor results within company standards
- Order food, paper products and maintain inventory levels
- Establish projections and understand P&L statements
- Manage bar cost tools and overall beverage costs
- Aggressively manage waste, comps, voids and discounts in bar department
- Develop bar sales incentives
- Assist with Local Restaurant Marketing program
- Implement sales building contests
- Complete all other assigned duties or tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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