Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.40
Work Schedule
Rotating Shifts
Flexible
Day Shifts
Weekend Shifts
Benefits
competitive salary
Monthly bonuses
401(k) match
Health Insurance
Employee Discounts
Paid Time Off
Professional Development
Job Description
Buffalo Wild Wings, operated by World Wide Wings, is a leading franchisee managing over 60 restaurants across 7 states. Known for its vibrant atmosphere, distinctive sauces, and passion for sports, Buffalo Wild Wings offers an unmatched experience for sports fans and casual diners alike. The brand thrives on delivering high-energy dining experiences centered around major sports events such as the NFL Playoffs, NBA games, Premier League Soccer, and the Super Bowl. With a culture focused on teamwork, fun, and customer engagement, Buffalo Wild Wings has established itself as a dynamic workplace where employees share a love for sports and hospitality.... Show More
Job Requirements
- High school diploma or equivalent
- Ability to work a flexible schedule including nights, weekends and holidays
- Strong organizational and time management skills
- Ability to train and develop staff effectively
- Knowledge of health and safety regulations
- Must be at least 18 years old
- Excellent communication and interpersonal skills
- Ability to stand for extended periods
- Ability to lift up to 50 pounds
- Ability to handle stressful situations calmly
- Basic computer literacy
- Willingness to follow company policies and procedures.
Job Qualifications
- High school diploma or equivalent
- Previous management experience in a fast-paced restaurant environment preferred
- Strong leadership and interpersonal skills
- Ability to manage multiple priorities and work in a team environment
- Knowledge of food safety and alcohol service regulations
- Proficiency in inventory management and budgeting
- Experience with performance management and staff development
- Excellent communication skills
- Ability to analyze operational data and implement action plans
- Familiarity with restaurant performance measurement tools desirable
- Ability to motivate and engage team members
- Passion for delivering excellent guest experiences
- Basic computer skills including familiarity with administrative tasks
- Commitment to upholding company standards and policies.
Job Duties
- Directly responsible for the staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of Department Team Members
- Responsible for WCT training in the department and maintaining department at training store certification
- Develops direct reports by creating action/development plans when necessary
- Coordinates with other Department Managers on hiring decisions to ensure growth opportunities exist for Team Members
- Creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs
- Creates, develops and implements incentive programs and contests for department
- Actively motivates Team Members to participate in all company promotions and incentives
- Responsible for providing regular performance feedback, including timely performance appraisals and development of department
- Administers semi-annual merit increase process
- Assists General Manager with coaching other managers on effective performance management procedures
- Oversees MIT training during training weeks
- Ensures WCTs are correctly scheduled to conduct the training of department modules
- Assists General Manager with ongoing performance management and development of Bar, Hospitality and Assistant Managers
- Utilizes World Wide Wings support teams/subject matter experts when necessary or required
- Provides coaching and follow up to direct reports to ensure execution of service standards and guest experience
- Communicates effectively to direct reports by holding departmental meetings on a timely basis to communicate successes, new procedures, and areas of opportunity
- Ensures all department Team Members have current state required training and permits
- Actively looks for and identifies techniques to attract new guests
- Responsible for restaurant's Guest Comment program, handles food quality guest complaints timely and provides coaching to managers on complaint resolution
- Utilizes Guest Experience Management program to provide feedback to Team Members for guest satisfaction
- Facilitates and ensures adherence to new food product rollouts
- Ensures all Team Members meet or exceed standards for quality, recipe adherence, and portioning
- Communicates with food vendors and holds them accountable for quality and timeliness
- Ensures menu specs, wall charts, and department systems are utilized and adhered to
- Helps General Manager coach on quality, service, cleanliness standards and inventory levels
- Understands and analyzes restaurant performance measurement tools and creates action plans for issues
- Conducts administrative manager functions such as entering invoices, inventory, and end of day procedures
- Monitors department equipment and reports repair needs
- Operates department in compliance with health and food safety standards
- Corrects BOH and Steritech issues immediately
- Facilitates adherence to new bar product and promotion rollouts
- Communicates with alcohol vendors to ensure quality and timely delivery
- Orders all food and paper products from vendors
- Maintains proper inventory levels
- Establishes financial projections
- Manages food cost and labor within company standards
- Operates bar cost tools effectively
- Manages bar labor results and beverage costs
- Manages waste, comps, voids and discounts in bar department
- Creates and implements sales building contests
- Assists General Manager with Local Restaurant Marketing program
- Completes assigned duties or tasks.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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