Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.40
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Bonus programs
Professional Development
Job Description
Buffalo Wild Wings, operated by Worldwide Wings, is a leading sports bar and casual dining restaurant chain known for its vibrant atmosphere centered around big games like the NFL Playoff, NBA, Premier League Soccer, and the Super Bowl. With more than 60 restaurants across 7 states, Worldwide Wings is a rapidly expanding franchisee dedicated to delivering an unparalleled fan experience through great food, drink, and sports entertainment. This company values its people as its greatest resource and strives to create a fun, fast-paced environment where employees can grow personally and professionally.
Joining Buffalo Wild Wings as a Department Manager ... Show More
Joining Buffalo Wild Wings as a Department Manager ... Show More
Job Requirements
- High school diploma or equivalent
- minimum 2 years management experience in restaurant or hospitality
- knowledge of food safety and responsible alcohol service regulations
- ability to work flexible hours including nights, weekends and holidays
- strong interpersonal and communication skills
- ability to handle fast-paced environment
- proficiency in computer and point of sale systems
Job Qualifications
- High school diploma or equivalent
- previous management experience in hospitality or restaurant industry preferred
- strong leadership and communication skills
- ability to analyze financial and operational data
- knowledge of food safety regulations
- experience with inventory management
- proficiency in scheduling and staff development
- ability to motivate and inspire team members
- familiarity with responsible alcohol service laws
- customer service oriented
- problem-solving and organizational skills
Job Duties
- Manage staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of department team members
- maintain department training certification through WCT training
- create action and development plans for direct reports
- coordinate with other managers to ensure growth opportunities for team members
- create weekly schedules within budgeted labor guidelines
- develop and implement incentive programs and contests
- provide regular performance feedback including appraisals and merit increase administration
- assist General Manager with coaching managers on performance management
- oversee MIT training and scheduling
- utilize World Wide Wings support teams as needed
- provide coaching and follow up to ensure execution of service standards and guest experience
- conduct departmental meetings to communicate updates and opportunities
- ensure all team members have required training and permits
- attract new guests through innovative techniques
- manage guest comment program and handle food quality complaints
- utilize Guest Experience Management program for feedback and improvements
- ensure adherence to food product rollouts and recipe standards
- communicate with food and alcohol vendors to ensure quality and timely deliveries
- manage inventory accuracy and ordering
- analyze restaurant performance metrics and implement action plans
- conduct administrative functions including invoicing and end of day procedures
- monitor and report equipment repair needs
- operate department in compliance with health and safety standards
- manage bar product promotions and beverage costs
- create and implement sales incentive contests
- assist in local restaurant marketing program execution
- complete all other assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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