Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.40
Work Schedule
Standard Hours
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee training and development
flexible scheduling
Job Description
World Wide Wings is a well-established restaurant franchise specializing in delivering exceptional dining experiences with a focus on quality food, beverage, and hospitality services. Known for its vibrant and welcoming atmosphere, World Wide Wings caters to a diverse clientele that relies on consistent service and superior product quality. As a leader in the casual dining sector, the company emphasizes staff development, operational excellence, and guest satisfaction while maintaining strong operational controls and compliance with safety and health standards. World Wide Wings operates various departments, each critical to the restaurant's overall success, including Heart of House (HOH), Bar, and Hospitality departments.... Show More
Job Requirements
- Highly motivated, self-directed, and results driven with strong organizational skills
- Possess ability and desire to create a fun, exciting environment for both guests and Team Members
- Skilled with basic mathematical computations
- Proven track record of successfully managing multiple priorities in a fast paced work environment
- Maintain confidential information, adhere to and enforce company policies, programs, and compliance issues
- Minimum of 2 years restaurant or retail management experience
- Experience managing a restaurant with a full bar is preferred
- Completion of a high school education or equivalent
- Valid driver's license to travel between units
- Satisfactory background check
- Ability to lift 50 pounds regularly
- Completion of Buffalo Wild Wings Management Certification program
- The duties of this position may change from time to time
- World Wide Wings reserves the right to add or delete duties and responsibilities at the discretion of World Wide Wings, its managers or Franchisor
- This job description is intended to describe the general level of work being performed
- It is not intended to be all-inclusive
Job Qualifications
- High school diploma or equivalent
- Minimum of 2 years restaurant or retail management experience
- Experience managing a restaurant with a full bar is preferred
- Completion of Buffalo Wild Wings Management Certification program
- Strong organizational skills
- Attention to detail
- Professional written and verbal communication skills
- Ability to create a fun, exciting environment for guests and team members
- Skilled with basic mathematical computations
- Proven track record of managing multiple priorities in a fast-paced work environment
- Ability to maintain confidential information and enforce company policies and programs
Job Duties
- Directly responsible for the staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of Department Team Members
- Responsible for WCT training in the department and maintaining the department at training store certification
- Develops direct reports by creating action/development plans when necessary
- Coordinates with other Department Managers on hiring decisions to ensure growth opportunities exist for Team Members
- Creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs
- Creates, develops and implements incentive programs and contests for department
- Actively motivates Team Members to participate in all company promotions and incentives
- Responsible for providing regular performance feedback, including timely performance appraisals and development of department
- Administers semi-annual merit increase process
- Assists General Manager with coaching other managers on effective performance management procedures
- Oversees MIT training during training weeks
- Ensures WCTs are correctly scheduled to conduct the training of the department modules
- Assists General Manager with the on-going performance management and development of Bar, Hospitality and Assistant Managers
- Utilizes World Wide Wings support teams/subject matter experts when necessary or required
- Provides coaching and follow up to direct reports to ensure execution of service standards and guest experience
- Communicates effectively to direct reports by holding departmental meetings on a timely basis to communicate successes, new procedures, and areas of opportunity
- Ensures all department Team Members have current state required training and permits Guest
- Actively looks for and identifies techniques to attract new guests
- Responsible for the restaurant's Guest Comment program
- Ensures all food quality guest complaints are appropriately handled on a timely basis
- Provides feedback and coaching to managers on methods for handling guest complaints concerning food quality
- Utilizes Guest Experience Management (GEM) program to provide feedback to Team Members and makes the adjustments necessary to ensure overall guest satisfaction
- Facilitates and ensures adherence to new food product rollouts
- Responsible for ensuring all Team Members meet or exceed our standards for serving quality products, recipe adherence and portioning
- Communicates with all food vendors and holds food vendors accountable for delivering the highest quality product on a timely basis to our specifications
- Ensures menu specs (recipes), wall charts, and department specific systems are being utilized and are adhered to
- Communicates areas of opportunity to the department and management team
- Helps general manager teach, coach and direct managers and Team Members on quality, service and cleanliness standards and proper inventory levels
- Understands and analyzes pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and trouble-shoots problems areas
- Creates and puts action plans in place to address issues
- Follows up specifically with department's Team Members to ensure completion of plans
- Conducts administrative manager functions (entering invoices, inventory, end of day procedures, etc.)
- Monitors all department equipment
- Reports equipment repair needs through the facility management system
- Follows up to ensure repairs are completed timely
- Operates the department in a manner consistent with all applicable Board of Health and standard food safety practices
- Corrects BOH and Steritech issues immediately
- Facilitates and ensures adherence to new bar product/promotion rollouts
- Communicates with all beer and alcohol vendors and holds them accountable for delivering the highest quality product on a timely basis to our specifications
- Ensures menu specs (recipes), and Bar systems (alcohol incident log, bar line check, prep lists) are being utilized and adhered to
- Communicates areas of opportunity to Bartenders, Bar Servers and management team
- Understands and analyzes pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and trouble-shoots problems areas
- Creates and puts action plans in place to address issues
- Follows up specifically with Bartenders & Bar Servers to ensure completion of plans
- Conducts administrative manager functions as needed (entering invoices, end of day procedures, etc.)
- Ensures monitoring of all bar equipment to ensure all equipment is functioning and producing high quality products
- Responsible for overall food cost
- Operates department within company defined variance to legit food cost variance
- Responsible for overall HOH labor results
- Operates department within company standard SPLH targets
- Orders all food and paper products from produce vendors and food distributor
- Maintains proper inventory levels on all food and paper products
- Inventories are accurate and independently validated
- Establishes daily, weekly, monthly and quarterly projections
- Understands the P&L statement, creates action plans for problem areas
- Completes all other assigned duties or tasks
- Ensures Bar cost tools are being effectively utilized by Bartenders, Bar Servers and other Managers
- Responsible for overall beer, liquor and beverage costs and bar labor results
- Maintains proper inventory levels on all alcohol products
- Understands sales and profit goals and troubleshoots problem departments
- Aggressively manages waste, comps, voids and discounts, with specific responsibility for the Bar Department
- Creates, develops and implements bar sales building incentive contests
- Assists the General Manager with the execution of the Local Restaurant Marketing program
- Creates, develops and implements sales building incentives contests
- Completes all other assigned duties or tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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