Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Job Description
World Wide Wings is a dynamic restaurant franchise known for its flavorful wings and vibrant dining experience. As a company dedicated to delivering high-quality food and exceptional service, World Wide Wings prides itself on fostering a welcoming environment for both guests and team members. The organization is committed to upholding strict operational standards and continuous staff development to enhance customer satisfaction and business performance. The establishment thrives on a strong culture of teamwork, accountability, and results-driven management, making it a leader in the casual dining industry with a focus on wings and bar services.
The Department Manager role ... Show More
The Department Manager role ... Show More
Job Requirements
- Completion of high school education or equivalent
- valid driver's license to travel between units
- satisfactory background check
- ability to lift 50 pounds regularly
- highly motivated and self-directed
- results driven
- strong organizational skills
- attention to detail
- professional written and verbal communication skills
- maintain confidential information
- adhere to and enforce company policies, programs, and compliance issues
- minimum of 2 years restaurant or retail management experience
- experience managing a restaurant with a full bar preferred
- completion of Buffalo Wild Wings Management Certification program
- willingness to work irregular hours, nights, weekends, and holidays
- ability to be on-call 24 hours a day and work 50 hours per week
Job Qualifications
- Completion of Buffalo Wild Wings Management Certification program
- minimum of 2 years restaurant or retail management experience
- experience managing a restaurant with a full bar preferred
- proven track record of successfully managing multiple priorities in a fast paced work environment
- strong organizational skills
- attention to detail
- professional written and verbal communication skills
- skilled with basic mathematical computations
- ability and desire to create a fun, exciting environment for both guests and Team Members
- ability to maintain confidential information and enforce company policies and compliance issues
Job Duties
- Directly responsible for the staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of Department Team Members
- responsible for WCT training in the department and maintaining the department at training store certification
- develops direct reports by creating action/development plans when necessary
- coordinates with other Department Managers on hiring decisions to ensure growth opportunities exist for Team Members
- creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs
- creates, develops and implements incentive programs and contests for department
- actively motivates Team Members to participate in all company promotions and incentives
- responsible for providing regular performance feedback, including timely performance appraisals and development of department
- administers semi-annual merit increase process
- assists General Manager with coaching other managers on effective performance management procedures
- oversees MIT training during training weeks
- ensures WCTs are correctly scheduled to conduct the training of the department modules
- assists General Manager with the on-going performance management and development of Bar, Hospitality and Assistant Managers
- utilizes World Wide Wings support teams/subject matter experts when necessary or required
- provides coaching and follow up to direct reports to ensure execution of service standards and guest experience
- communicates effectively to direct reports by holding departmental meetings on a timely basis to communicate successes, new procedures, and areas of opportunity
- ensures all department Team Members have current state required training and permits
- actively looks for and identifies techniques to attract new guests
- responsible for the restaurant's Guest Comment program
- ensures all food quality guest complaints are appropriately handled on a timely basis
- provides feedback and coaching to managers on methods for handling guest complaints concerning food quality
- utilizes Guest Experience Management (GEM) program to provide feedback to Team Members and makes the adjustments necessary to ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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