Job Overview
Employment Type
Full-time
Work Schedule
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
World Wide Wings is a well-established restaurant franchise dedicated to delivering exceptional dining experiences with a focus on quality food, outstanding service, and a welcoming atmosphere. As part of the thriving hospitality industry, World Wide Wings champions a culture of teamwork, guest satisfaction, and operational excellence across all its locations. The company values leaders who are passionate about creating a dynamic environment that is enjoyable for both guests and team members alike. Their commitment to maintaining high standards extends through every area of the restaurant operation, from the kitchen to the dining room, and the bar, ensuring memorable visits for... Show More
Job Requirements
- Completion of high school education or equivalent
- Valid driver's license to travel between units
- Satisfactory background check
- Ability to lift 50 pounds regularly
- Highly motivated, self-directed and results driven
- Strong organizational skills
- Attention to detail
- Professional written and verbal communication skills
- Maintain confidential information
- Adhere to and enforce company policies, programs, and compliance issues
- Minimum 2 years restaurant or retail management experience
- Experience managing a restaurant with a full bar preferred
- Completion of Buffalo Wild Wings Management Certification program
- Ability and desire to create a fun, exciting environment for guests and Team Members
- Skilled with basic mathematical computations
- Proven track record of managing multiple priorities in fast paced environment
Job Qualifications
- Minimum of 2 years restaurant or retail management experience
- Experience managing a restaurant with a full bar preferred
- Completion of Buffalo Wild Wings Management Certification program
- Skilled with basic mathematical computations
- Proven track record of successfully managing multiple priorities in a fast paced work environment
- Strong organizational skills
- Attention to detail
- Professional written and verbal communication skills
- Ability and desire to create a fun, exciting environment for both guests and Team Members
- Ability to maintain confidential information and adhere to company policies, programs, and compliance issues
Job Duties
- Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of Department Team Members
- Responsible for WCT training in the department and maintaining the department at training store certification
- Develops direct reports by creating action/development plans when necessary
- Coordinates with other Department Managers on hiring decisions to ensure growth opportunities exist for Team Members
- Creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs
- Creates, develops and implements incentive programs and contests for department
- Actively motivates Team Members to participate in all company promotions and incentives
- Provides regular performance feedback, including timely performance appraisals and development of department
- Administers semi-annual merit increase process
- Assists General Manager with coaching other managers on effective performance management procedures
- Oversees MIT training during training weeks
- Ensures WCTs are correctly scheduled to conduct the training of the department modules
- Assists General Manager with the on-going performance management and development of Bar, Hospitality and Assistant Managers
- Utilizes World Wide Wings support teams/subject matter experts when necessary or required
- Provides coaching and follow up to direct reports to ensure execution of service standards and guest experience
- Communicates effectively to direct reports by holding departmental meetings on a timely basis to communicate successes, new procedures, and areas of opportunity
- Ensures all department Team Members have current state required training and permits
- Actively looks for and identifies techniques to attract new guests
- Responsible for the restaurant's Guest Comment program
- Ensures all food quality guest complaints are appropriately handled on a timely basis
- Provides feedback and coaching to managers on methods for handling guest complaints concerning food quality
- Utilizes Guest Experience Management (GEM) program to provide feedback to Team Members and makes the adjustments necessary to ensure overall guest satisfaction
- Facilitates and ensures adherence to new food product rollouts
- Responsible for ensuring all Team Members meet or exceed standards for serving quality products, recipe adherence and portioning
- Communicates with all food vendors and holds food vendors accountable for delivering the highest quality product on a timely basis to specifications
- Ensures menu specs (recipes), wall charts, and department specific systems are being utilized and adhered to
- Communicates areas of opportunity to the department and management team
- Helps general manager teach, coach, and direct managers and Team Members on quality, service and cleanliness standards and proper inventory levels
- Understands and analyzes pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and trouble-shoots problem areas
- Creates and puts action plans in place to address issues
- Follows up specifically with department's Team Members to ensure completion of plans
- Conducts administrative manager functions (entering invoices, inventory, end of day procedures, etc.)
- Monitors all department equipment
- Reports equipment repair needs through the facility management system
- Follows up to ensure repairs are completed timely
- Operates the department consistent with Board of Health and standard food safety practices
- Corrects BOH and Steritech issues immediately
- Understands and analyzes restaurant performance measurement tools and trouble-shoots problems
- Conducts administrative manager functions as needed
- Ensures monitoring of all bar equipment to ensure all equipment is functioning and producing high quality products
- Responsible for overall food cost and labor results
- Orders all food and paper products from produce vendors and food distributor
- Maintains proper inventory levels on all food and paper products
- Inventories are accurate and independently validated
- Establishes daily, weekly, monthly and quarterly projections
- Understands the P&L statement, creates action plans for problem areas
- Ensures Bar cost tools are effectively utilized by staff
- Responsible for overall beer, liquor and beverage costs and bar labor results
- Maintains proper inventory levels on all alcohol products
- Understands sales and profit goals and troubleshoots problem departments
- Aggressively manages waste, comps, voids and discounts
- Creates, develops and implements bar sales building incentive contests
- Assists General Manager with execution of local restaurant marketing program
- Creates, develops and implements sales building incentives contests
- Completes other assigned duties or tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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